Order Management Analyst

Grupo Tigre; Beaumont; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is looking for a dedicated Order Management Analyst to streamline sales order processes and enhance customer satisfaction. This role involves overseeing order fulfillment, managing key accounts, and leading process improvements to optimize efficiency. The ideal candidate will leverage advanced tools like SAP and Power BI to drive performance and ensure inventory accuracy. If you are passionate about supply chain management and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in order management using advanced SAP and Excel.
• Strong analytical and communication skills are essential for this role.

Responsibilities

• Oversee the allocation, processing, and fulfillment of sales orders.
• Develop automated performance tracking tools using Power BI.

Skills

Order Management

Process Improvement

Inventory Management

Communication Skills

Analytical Skills

Education

High School Diploma

Higher Education

Tools

SAP

Excel

Power BI

Project Management Tools

Job description

The Order Management Analyst is responsible for overseeing the allocation, processing, and fulfillment of sales orders, ensuring inventory accuracy, optimizing replenishment strategies, managing key accounts, and driving process improvements to enhance efficiency and customer satisfaction.

• Accelerate order fulfillment by proactively addressing delays or issues with manufacturing units to maintain adherence to order schedules.
• Assess time and order requirements by analyzing order details and processing timelines to ensure accurate and timely order fulfillment.
• Coordinate with internal departments through regular follow-ups and cross-functional collaboration to improve visibility, understanding, and efficiency in order processing.
• Develop automated performance tracking tools by implementing Power BI (Business Intelligence) solutions to streamline reporting and monitor key order management metrics.
• Ensure compliance with company policies and business standards by monitoring open sales orders and enforcing order flow procedures to maintain high service levels.
• Ensure consistent attendance by adhering to scheduled work hours and participating in essential functions to support smooth operational workflows.
• Lead process improvement initiatives by identifying inefficiencies and implementing strategic enhancements to optimize order management operations.
• Liaise with Purchasers by monitoring procurement activities and ensuring timely order placements to maintain stock availability.
• Maintain in-depth knowledge of product lines, pricing, delivery timelines, drop-ship items, and marketing promotions through continuous market and internal data analysis to support informed decision-making.
• Manage communication with the sales department by overseeing order processing and product shipments to implement best practices across all processes.
• Manage key account orders by serving as the primary contact for retail big-box customers accounts to ensure high service levels and satisfaction.
• Optimize shipment consolidation by grouping orders efficiently to minimize shipping costs without compromising delivery timelines.
• Oversee warehouse inventory by working with the Production Scheduler and monitoring stock levels to ensure inventory accuracy and availability.
• Prepare daily, weekly, and monthly reports by compiling relevant order and inventory data to provide accurate business insights.
• Resolve inventory discrepancies by collaborating with Warehouse Coordinators and investigating stock variances to ensure timely order shipments.
• Supervise outbound shipments by ensuring warehouse teams dispatch orders accurately to align billing with requests and prevent discrepancies.
• Verify order accuracy by reviewing freight requirements, box quantities, and packaging standards to meet shipping specifications.

Requirements:

• Mandatory Education: Complete High School
• Complete Higher Education, desirable
• Experience required: 2-3 years in the same role using Advanced SAP / Excel / PBI / Project Management
• Mandatory: Advanced English
• Mandatory: Intermediate Spanish

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Supply Chain

Industries

Manufacturing