Service Coordinator -Bilingual

Career Connections Canada Inc.; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Career Connections Canada Inc. is seeking a Service Coordinator to join our client's team in Toronto, Ontario.

You will act as the key commercial link between product lines, field service technicians/engineers, and customers during regional project orders. This role requires a customer-focused mindset, excellent organizational and communication skills, and the ability to manage schedules, expediting, change orders, logistics, and financials.

Qualifications

• Minimum 2 years of customer service experience.
• Bilingual in French and English.
• Legal eligibility to work in Canada without sponsorship.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage a high volume of orders and inquiries.

Responsibilities

• Act as customer advocate and relay needs to internal teams.
• Coordinate project orders and provide status updates.
• Develop relationships with internal and external customers.
• Maintain schedules, expediting, change orders, and logistics.
• Communicate via phone and email to customers and technicians.
• Support continuous improvement initiatives in productivity and quality.

Skills

Customer service

Bilingual French/English

Project coordination

Strong communication

Organization

Education

High school diploma or equivalent

College/university diploma/degree

Tools

Microsoft Office

Outlook

Excel

SharePoint

CRM software

Job description

We are currently looking for a Service Coordinator to join our client's team. This role is ideal for a customer-focused professional with strong organizational, communication, and project coordination skills who enjoys working in a fast-paced environment.

The Service Coordinator will act as the key commercial link between product lines, field service technicians/engineers, and customers during the execution of regional project orders.

Key Responsibilities

• Act as a customer advocate, ensuring customer needs and priorities are communicated effectively to internal operational teams.
• Develop and maintain strong relationships with internal and external customers.
• Coordinate project orders and provide timely updates regarding schedules, expediting, change orders, logistics, and financial aspects.
• Work closely with field service technicians, engineers, contracts teams, and other internal stakeholders.
• Manage daily customer communications through phone and email, providing guidance, solutions, and status updates.
• Provide proactive support for complex customer orders and projects.
• Escalate issues appropriately to operational contacts and management when required.
• Support continuous improvement initiatives focused on productivity, quality, and safety.
• Participate in Lean Manufacturing initiatives, including 5S and other continuous improvement activities.
• Identify opportunities to improve workflow, department layouts, material flow, efficiency, and product quality.
• Help reduce unnecessary material handling and identify potential cost-saving opportunities.
• Promote Lean awareness through effective verbal and visual communication.
• Ensure all activities are performed in accordance with applicable health and safety regulations.

Required Qualifications

• High school diploma or equivalent.
• Minimum 2 years of customer service experience.
• Bilingual in French and English.
• Legally authorized to work in Canada without company sponsorship.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage a high volume of orders, emails, phone calls, and customer requests.
• Strong computer skills and typing proficiency.
• Excellent problem-solving, conflict-resolution, and prioritization skills.

Preferred Qualifications

• College or university diploma/degree.
• 4+ years of experience in customer service or project management.
• Knowledge of electrical power distribution equipment and control products.
• Experience with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and SharePoint.
• Experience working in a manufacturing, engineering, electrical, or industrial environment.
• Familiarity with Lean Manufacturing / Continuous Improvement practices.

We’re seeking someone who is:

• Customer-focused and professional.
• Highly organized and detail-oriented.
• Comfortable managing multiple priorities in a fast-paced environment.
• A strong communicator who can work effectively with customers, technicians, engineers, and internal teams.
• Proactive when identifying and resolving issues.
• Comfortable handling complex orders and coordinating across multiple departments.
• Interested in continuous improvement and operational excellence.