Manufacturing Customer Service & Order Entry Coordinator

opportunities; Oakville; On-site; CAD 42,000 - 66,000; Full time

Job summary

Muir Tapes & Adhesives Ltd. in Oakville, Ontario is seeking an Order Entry Coordinator to support day-to-day order management by entering, reviewing, and maintaining customer orders with high accuracy, ensuring on-time, in-full shipments and smooth information flow between customers, sales, order management and production teams.

The role requires strong attention to detail, clear communication, and a proactive mindset to improve processes, find efficiencies, and support overall customer

Qualifications

• Experience entering and reviewing customer orders in ERP systems.
• Strong attention to detail and accuracy in data entry.
• Excellent written and verbal communication skills.
• Ability to coordinate with Sales, Supply Chain and Production teams.

Responsibilities

• Enter customer purchase orders into the ERP system accurately and in a timely manner.
• Review orders for completeness including pricing, quantities, part numbers, and shipping details.
• Confirm order information matches customer requirements, quotes, and internal standards.
• Maintain up-to-date order records, notes and documentation in the system.
• Identify missing or unclear information and follow up with the appropriate contacts to resolve issues before orders move forward.
• Respond to customer and internal inquiries related to order status, details, availability, and delivery timelines.
• Provide timely updates when clarification or additional information is required.
• Communicate order issues to the appropriate team members to support quick resolution.
• Support Sales, Order Management, Production, Supply Chain and Customer Service by keeping order information accurate and visible.
• Monitor entered orders to ensure information is complete and ready for the next stage.
• Support order allocation, scheduling and release activities by ensuring system information is accurate and current.
• Coordinate with Supply Chain, Procurement and Production when material availability or timing requires follow-up.
• Assist with resolving order discrepancies, including pricing differences, quantity issues, configuration questions, and documentation gaps.
• Look for opportunities to improve order entry accuracy and reduce rework.
• Follow standard work, checklists and procedures to support consistency and accuracy.
• Bring forward recurring issues or improvement ideas to strengthen the order flow.

Skills

Attention to detail

Clear communication

Proactive mindset

Cross-functional collaboration

Tools

ERP system

Job description

About Muir Tapes & Adhesives Ltd.

Muir Tapes & Adhesives (MTA) is a leading supplier to automotive and industrial manufacturers, with over 60 years of experience delivering high‑performance, custom tape and adhesive solutions. Originally founded as 3M’s Canadian specialty tape converter and distributor, MTA has evolved into a trusted partner to OEMs and industrial customers across North America, with three manufacturing facilities in Ontario.

We are a customer‑centric organization driven by continuous improvement and a strong ONE TEAM culture. Our mission is simple: to help manufacturers make things better.

About the Role

The Order Entry Coordinatoris responsible forsupporting the day-to‑day order management process by entering, reviewing, andmaintainingcustomer orders witha high levelof accuracy. This role helps ensure customer purchase orders are enteredcorrectly and shipped on time and in full.By guaranteeing that informationflows smoothly between customers, sales, order management, supply chain, and production teams.

What you'll do

The Order Entry Coordinator playsan important rolein keeping orders organized, accurate, and moving through the systemin a timely manner. This position requires strong attention to detail, clear communication, follow-through, and a proactive mindset focused on improving processes, finding efficiencies, and supporting overall business and customer satisfaction.

Qualifications

Order Entry & Administration

• Enter customer purchase orders into the ERP system accurately and in a timely manner.

• Review purchase orders for completeness, including pricing, quantities, part numbers, product details, shipping information, and required documentation.

• Confirm that order information aligns with customer requirements, quotes, and internal order standards.

• Maintainaccurateand up-to-date order records, notes, and supporting documentation in the system.

• Identifymissing or unclear information and follow up with theappropriate internalor external contact to resolve issues before orders move forward.

Customer & Internal Communication

• Respond to customer and internal inquiries related to order status, order details, product availability, and delivery timelines for orders entered by this role.

• Provide clear andtimelyupdates when clarification, documentation, oradditionalinformation is required.

• Communicate order issues, discrepancies, or delays to theappropriate teammembers to support quick resolution.

• Support Sales, Order Management, Production, Supply Chain, and Customer Service teams by keeping order informationaccurateand visible.

Order Coordination & Follow-Up

• Monitor entered orders to ensure required information is complete and ready for the next stage of the process.

• Support order allocation, scheduling, and release activities by ensuring system information isaccurateand current.

• Coordinate with Supply Chain, Procurement, and Production when material availability, capacity, or order timing requires follow-up.

• Assistwith resolving order discrepancies, including pricing differences, quantity issues, configuration questions, and documentation gaps.

Process Improvement & Business Support

• Look for opportunities to improve order entry accuracy, reduce rework, and create efficiencies in the order management process.

• Follow standard work, checklists, and documented procedures to support consistency and accuracy.

• Bring forward recurring issues, process gaps, or improvement ideas to help strengthen the overall order flow.

• Support a customer-focused and business-focused approach by helping orders move through the process efficiently and accurately.