Order Management Coordinator

Clear Destination Inc.; Mississauga; Hybrid; CAD 42,000 - 62,000; Full time

Job summary

Clear Destination Inc. in Mississauga is seeking an Order Management Coordinator to drive accurate order processing and exceptional customer service.

You will manage data entry, procurement, expediting, updates and returns, and collaborate with sales, Lakeside teams and vendors to ensure customer needs are fulfilled.

Strong multitasking, attention to detail and the ability to work independently or in a team are essential for success in our fast-paced environment.

Qualifications

• University degree or college diploma is required.
• 1–3 years of customer service and/or purchasing experience.
• Previous order entry experience.
• High level of accuracy and detail with error-free orders.
• Proficient in MS Office (Word, Excel, Outlook).
• Entrepreneurial work ethic and strong multitasking abilities.

Responsibilities

• Manage customer relationships by accommodating preferences and maintaining professional communication.
• Complete order management, including data entry, procurement, expediting, updating information in business system and status reports, and obtaining and storing correspondence and documentation.
• Manage team's product returns from the point of customer request through to completion.
• Assist and collaborate with sales team, other Lakeside teams, vendors, etc. to ensure that customer needs are fulfilled.
• Various other sales and support functions within the team.

Skills

Customer service

Purchasing experience

Order entry

Time management

Teamwork

Attention to detail

Independent work

Entrepreneurial mindset

Multitasking

Education

University Degree or College Diploma

Tools

MS Office

Job description

What you will be doing in the role of Order Management Coordinator:

Your responsibilities may include, but are not limited to:

• Managing customer relationships by accommodating preferences and maintaining professional level of communication
• Complete order management, including data entry, procurement, expediting, updating information in business system and status reports, and obtaining and storing correspondence and documentation
• Managing team's product returns from the point of customer request through to completion
• Assisting and collaborating with sales team, other Lakeside teams, vendors, etc. to ensure that customer needs are fulfilled
• Various other sales and support functions within the team

Knowledge and skills required for the role:

• University Degree or College Diploma
• One to Three (1-3) years’ of customer service and or/purchasing experience
• Previous order entry experience
• Strong interest in providing exceptional customer service
• Highly organized with strong multi-tasking and time management abilities
• Ability to work effectively both independently and in a team environment
• High level of accuracy and detail with error-free orders
• Working knowledge of MS Office computer application (Word, Excel, Outlook)
• Ability to understand current tools in detail and use them in an efficient manner
• Entrepreneurial work ethic