Operations Coordinator- Canada

Zydus Pharmaceuticals (Canada) Inc.; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

Zydus Pharmaceuticals (Canada) Inc. is seeking an experienced operations and admin coordinator to support supply chain, distribution, and office management tasks in a hybrid environment.

You will liaise with distribution centers, 3PLs, and internal teams to ensure smooth order processing, inventory visibility, and service levels. The role covers project coordination, event planning, onboarding, and high-level administrative duties to enable senior leadership and cross-functional teams to perform

Qualifications

• Post-secondary education in Business Administration, Office Management, or related field.
• 3+ years of experience in an operations, administrative, or business support role, ideally spanning multiple functions.
• Proficiency in SAP (or a similar ERP system) for order processing, expense management, and inventory/supply chain tracking.
• Proficiency in Microsoft Office Suite and project management software (e.g., Asana, Trello, MS Project).
• Strong organizational, communication, and problem-solving skills.
• Comfortable working across multiple business functions with shifting priorities.
• Ability to manage multiple priorities and work independently in a hybrid environment.

Responsibilities

• Liaise with distribution centers and 3PL partners on order status and product allocation, using SAP for order tracking and inventory visibility.
• Serve as the first point of contact for client inquiries via phone, email, and in-person.
• Resolve customer issues promptly and professionally, escalating when necessary.
• Maintain accurate records of customer interactions and feedback.
• Assist in planning, tracking, and reporting on internal projects and initiatives.
• Monitor project timelines, budgets, and deliverables using project management tools.
• Collaborate with cross-functional teams to ensure project alignment and success.
• Take on ad hoc cross-functional projects and administrative initiatives as business needs evolve, partnering with Sales, Marketing, Finance, Regulatory, and Supply Chain as required.
• Oversee day-to-day office operations, including vendor coordination, supply management, and facility maintenance.
• Support onboarding of new hires by coordinating workspace setup and IT access.
• Organize internal events, meetings, and team-building activities.
• Prepare reports, presentations, and correspondence for senior leadership.
• Manage calendars, schedule meetings, expense report and coordinate travel arrangements for senior leadership.
• Maintain departmental policies and ensure timely updates and compliance.

Skills

Organizational skills

Effective communication

Problem-solving

Multitasking

Cross-functional collaboration

Hybrid work environment adaptability

Education

Post-secondary education in Business Administration, Office Management, or related field

Tools

SAP

Microsoft Office Suite

Asana

Trello

MS Project

Job description

Key Responsibilities

• Liaise with distribution centers and 3PL partners on order status and product allocation, using SAP for order tracking and inventory visibility.

Job Type

Full-time

Description

Key Responsibilities

Supply Chain & Distribution Coordination

• Liaise with distribution centers and 3PL partners on order status and product allocation, using SAP for order tracking and inventory visibility.

Customer Service

• Serve as the first point of contact for client inquiries via phone, email, and in-person.
• Resolve customer issues promptly and professionally, escalating when necessary.
• Maintain accurate records of customer interactions and feedback.

Project Coordination

• Assist in planning, tracking, and reporting on internal projects and initiatives.
• Monitor project timelines, budgets, and deliverables using project management tools.
• Collaborate with cross-functional teams to ensure project alignment and success.

Cross-Functional Flexibility

• Take on ad hoc cross-functional projects and administrative initiatives as business needs evolve, partnering with Sales, Marketing, Finance, Regulatory, and Supply Chain as required.

Office Management

• Oversee day-to-day office operations, including vendor coordination, supply management, and facility maintenance.
• Support onboarding of new hires by coordinating workspace setup and IT access.
• Organize internal events, meetings, and team-building activities.

Administrative Support

• Prepare reports, presentations, and correspondence for senior leadership.
• Manage calendars, schedule meetings, expense report and coordinate travel arrangements for senior leadership.
• Maintain departmental policies and ensure timely updates and compliance.

Requirements

Qualifications

• Post-secondary education in Business Administration, Office Management, or related field.
• 3+ years of experience in an operations, administrative, or business support role, ideally spanning multiple functions.
• Proficiency in SAP (or a similar ERP system) for order processing, expense management, and inventory/supply chain tracking.
• Proficiency in Microsoft Office Suite and project management software (e.g., Asana, Trello, MS Project).
• Strong organizational, communication, and problem-solving skills.
• Comfortable working across multiple business functions with shifting priorities.
• Ability to manage multiple priorities and work independently in a hybrid environment.

Preferred Skills

• Experience in the pharmaceutical or healthcare industry.
• Bilingual (English/French) is an asset.