Entry Level Order Fulfillment & Operations Coordinator

Master Power; Richmond Hill; On-site; CAD 42,000 - 54,000; Full time

Job summary

Master Power is seeking an Order Fulfillment & Operations Coordinator based in Richmond Hill, ON. This full-time, on-site role focuses on coordinating order fulfillment, shipment processing, and inventory updates, ensuring accurate documentation from order confirmation through dispatch.

You will support logistics, sales, customer support, and other operations, requiring keen attention to detail, quick learning of Master Power's systems, and the ability to adapt in a busy environment.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to learn new processes, technologies, and software quickly.
• Proficiency with Microsoft Office or similar productivity software.
• Experience with inventory management systems, CRM platforms, ERP systems, shipping software, or similar business applications is an asset but not required.
• Strong written and verbal communication and professional phone etiquette.
• Ability to work in a fast-paced environment with changing priorities.
• Ability to manage multiple responsibilities and deadlines simultaneously.
• Self-motivated, independent, with ownership and accountability.
• Willingness to support different departments and learn Master Power's systems.
• Post-secondary education in Business, Operations, Supply Chain, Logistics, or related field is an asset.

Responsibilities

• Coordinate order fulfillment and shipment processing to ensure accurate, on-time dispatch.
• Update inventory records and maintain proper documentation for outgoing orders.
• Support logistics, sales, customer support, and other operations as needed.
• Review orders and product details, and learn new processes and software quickly.
• Communicate effectively with internal teams and customers as required.

Skills

Org skills

Attention to detail

Learning ability

Computer skills

MS Office

Inventory management

CRM platforms

ERP systems

Shipping software

Inventory management systems

Communication skills

Phone communication

Fast-paced work

Multitasking

Self-motivation

Ownership

Reliability

Problem solving

Adaptability

Teamwork

Experience in operations

Education

Post-secondary education in Business/Operations/Supply Chain/Logistics

Tools

CRM platforms

ERP systems

Shipping software

Inventory management systems

Job description

Master Power delivers advanced power solutions for industrial, commercial, and government applications worldwide. With roots dating back to 1962, the company combines decades of manufacturing expertise with modern innovation to design reliable fuel-based generators and industrial process solutions focused on efficiency and durability. Master Power oversees the entire project lifecycle, including engineering, global procurement, manufacturing, and logistics. The company is committed to helping clients achieve dependable performance, operational efficiency, and cost savings while preparing for future challenges. To learn more, visit https://masteraire.com.

Role Description

The Order Fulfillment & Operations Coordinator is a full-time, on-site position based in Richmond Hill, ON. This is an entry-level role primarily responsible for coordinating order fulfillment, shipment processing, inventory updates, and the documentation associated with outgoing orders.

The position plays an important role in ensuring that customer orders and parts shipments are processed accurately, documented correctly, and coordinated efficiently from order confirmation through dispatch.

This is a diverse operational position that requires strong attention to detail, adaptability, and the ability to learn new systems and processes quickly. Although order fulfillment will be the primary responsibility, the position will also provide support to logistics, sales, customer support, and other operational departments as required.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to accurately review orders, inventory information, shipment documentation, and product details.
• Ability to learn new processes, technologies, and software systems quickly.
• Strong computer skills and general comfort working with technology.
• Proficiency with Microsoft Office or similar productivity software.
• Experience with inventory management systems, CRM platforms, ERP systems, shipping software, or similar business applications is an asset but not required.
• Strong written and verbal communication skills.
• Comfortable communicating professionally over the phone.
• Ability to work effectively in a fast-paced environment with changing priorities.
• Ability to manage multiple responsibilities and deadlines simultaneously.
• Self-motivated and capable of working independently with minimal supervision.
• Strong sense of ownership, accountability, and follow-through.
• Hardworking, dependable, reliable, and punctual.
• Strong problem-solving skills and willingness to take initiative when issues arise.
• Adaptable and versatile, with the ability to support different departments and take on new responsibilities as required.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Previous experience in order fulfillment, shipping, logistics, inventory management, administration, customer support, or general business operations is an asset but not required.
• Post-secondary education in Business, Operations, Supply Chain, Logistics, or a related field is an asset, but equivalent skills and practical experience will also be considered.
• The position is well suited to an individual at the beginning of their career who demonstrates strong learning ability, initiative, attention to detail, and the capacity to become increasingly independent as familiarity with Master Power's systems and operations develops.