Order Administrator

Kelly Services (Canada), Ltd.; Markham; On-site; CAD 30,000 - 42,000; Full time

Job summary

Kelly Services is seeking an experienced Customer Service/Order Management Representative to join our client’s team in Markham. You will manage end-to-end order processing, verify orders in ERP systems, and coordinate with production and logistics to ensure on-time delivery.

You will serve as the primary contact for customer inquiries, maintain relationships with pharmaceutical clients, and ensure compliance with GMP/GDP standards while maintaining audit-ready records in ERP/CRM systems.

Qualifications

• Post secondary education in business administration or related field.
• 2-5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing.
• 1+ years experience with end-to-end order processing.
• Experience with data entry, preparing quotes/invoices and customer orders is required.
• Effective communication skills (verbal and written).
• Advanced Excel experience is a must.
• Previous experience using QuickBooks, Salesforce and other ERPs is needed.

Responsibilities

• Manage end-to-end order processing from order receipt to final delivery.
• Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards).
• Confirm product availability, batch release status, and lead times with planning and QA.
• Coordinate with production, warehousing, and logistics to ensure on-time fulfillment.
• Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents).
• Track shipments and proactively communicate delays or changes.
• Serve as the primary contact for customer inquiries, order status updates, and issue resolution.
• Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.
• Handle complaints, returns, and deviations in collaboration with QA and Quality Systems.
• Provide product information, pricing confirmation, and delivery schedules.
• Ensure all order-related activities comply with GMP, GDP, ISO standards, and internal SOPs.
• Maintain audit-ready records in ERP and CRM systems.
• Support internal and external audits by providing documentation and process details.
• Follow controlled document procedures for COAs, batch records, and regulatory paperwork.
• Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance.
• Participate in S&OP discussions related to customer demand and inventory planning.
• Support continuous improvement initiatives in order management and customer experience.

Skills

Advanced Excel

Data entry

Customer service

Order management

Verbal and written communication

Education

Post-secondary education in business administration or related field

Tools

SAP

Oracle

JD Edwards

QuickBooks

Salesforce

Job description

Kelly Services is currently seeking an experienced and detail-oriented Customer Service/Order Management Representative to join our client’s team in Markham.

Our client is looking for someone with a strong work ethic who thrives in a fast-paced environment and takes pride in accuracy and efficiency. If this sounds like you, we’d love to connect with you!

What you will do:

Order Management & Processing

• Manage end-to-end order processing from order receipt to final delivery.
• Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards).
• Confirm product availability, batch release status, and lead times with planning and QA.
• Coordinate with production, warehousing, and logistics to ensure on-time fulfillment.
• Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents).
• Track shipments and proactively communicate delays or changes.

Customer Communication & Support

• Serve as the primary contact for customer inquiries, order status updates, and issue resolution.
• Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.
• Handle complaints, returns, and deviations in collaboration with QA and Quality Systems.
• Provide product information, pricing confirmation, and delivery schedules.

Compliance & Documentation

• Ensure all order-related activities comply with GMP, GDP, ISO standards, and internal SOPs.
• Maintain accurate and audit-ready records in ERP and CRM systems.
• Support internal and external audits by providing documentation and process details.
• Follow controlled document procedures for COAs, batch records, and regulatory paperwork.

Cross-Functional Collaboration

• Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance.
• Participate in S&OP discussions related to customer demand and inventory planning.
• Support continuous improvement initiatives in order management and customer experience.

What we are looking for:

• Post secondary education in business administration or a related field.
• 2-5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing.
• 1+ years’ experience with end-to-end order processing.
• Previous experience with data entry, preparing quotes/invoices and customer orders is required.
• Effective communication skills (both verbal and written) is required.
• Advanced Excel experience is a must.
• Previous experience using QuickBooks, SalesForce and other ERPs is needed.

Why Apply?

Pay rate $26.00/hour + vacation pay

Opportunity for long-term, full-time employment (temp to perm)

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.