Order Management Representative - 14 month Contract

ATX Networks Corp.; Whitby; Hybrid; CAD 48,000 - 56,000; Full time

Job summary

ATX Networks Corp. in Whitby, Ontario, seeks an Order Management Representative for a 14-month maternity leave contract. The role manages orders from receipt to shipment, handles inquiries, and supports the Regional Sales Team.

The ideal candidate will have a college diploma in Business Administration or related field, at least three years in order management within manufacturing, and experience with ERP systems such as Epicor 10; strong organizational and communication skills are essential.

Qualifications

• College diploma in business administration or related field.
• Minimum 3 years in a similar order management role within manufacturing.
• Experience with international shipments and ERP systems (Epicor 10).

Responsibilities

• Receive, enter, monitor and document client orders to shipment.
• Respond to inquiries or complaints and address change requests.
• Provide support to the Regional Sales Team as needed.
• Prepare customs documentation and involved paperwork for shipment.
• Handle international logistics, including invoices and Incoterms.
• Generate reports from ERP as requested and assist major accounts.

Skills

Order management

Customer service

ERP systems

ERP Epicor 10

Data entry

Problem solving

Time management

Communication

Education

College Diploma in Business Administration

Operations Management or related field

Tools

Epicor 10 ERP

Microsoft Word

Outlook

Job description

Order Management Representative - 14 month Contract

Job Category: Order Management

Requisition Number: ORDER001184

• Posted : October 16, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Whitby, ON L1N7C3, CAN

Description

We are currently recruiting for anOrder Management Representative to join our growing team in Whitby! This is a 14 month contract role covering a maternity leave. ATX Networks offers an outstanding work environment and competitive compensation package.

Reporting directly to the Manager, Order Management the Order Management Representative is responsible for ensuring; client satisfaction and account retention by accurately receiving, entering, monitoring and documenting client orders, to point of shipment, responding to and appropriately addressing client inquires or complaints, processing change requests and communicating with internal departments. The Order Management Representative will also support the Regional Sales Team.

We seek talented, enthusiastic, innovative, and flexible individuals, who are looking for a challenging and rewarding career. We host a positive, modern, business casual environment.

RESPONSIBILITIES:

• Provide Order Management and product knowledge support to internal and external customers;
• Daily retrieval of Purchase Orders;
• Perform data entry, order entry and invoicing;
• Support the Sales team as required;
• Generate reports from ERP or other specified avenues, as requested;
• Perform all duties for major accounts, if applicable;
• Prepare customs documentation and all required paperwork for product shipment;
• Handle International Logistics including: preparing Performa Invoices, Letters of Credit, Country of Origin documentation and Incoterm;
• Delivery of information to appropriate departments effectively and on time;
• Respond to client inquires and appropriately address complaints;
• Problem solve issues relating to customer orders and order entry;
• Provide back up support for other Order Management Representatives during absences and breaks;
• Maintain a dedicated workspace that includes appropriate equipment - such as one or more monitors suited to your role-that enables you to perform your work efficiently and comfortably.

QUALIFICATIONS:

• College Diploma in Business Administration, Operations Management or other relevant field;
• Minimum of three (3) years of experience in a similar Order Management role, within a manufacturing environment;
• Some knowledge and experience with international shipments (customs documentation);
• Minimum of one (1) year of experience with Epicor 10 ERP or other ERP systems
• Service and detail oriented;
• Excellent organizational, time management, analytical and follow-up skills;
• Superior communication skills both oral and written;
• Proficient with various computer programs including; Microsoft Word, Outlook and internet applications;
• Ability perform basic mathematical calculations (add, subtract, multiply and divide);
• Flexibility to work overtime as required.

Contract Date: December 1, 2026 to January 28th, 2028.

This position is remote within the Province of Ontario or can be hybrid, working out of our Whitby office.