Operator Security Command Centre

Paladin Security Group Ltd; Vernon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security services provider in the Regional District of North Okanagan is seeking experienced Operators for full-time overnight and evening shifts. The role involves coordinating emergency responses, monitoring incidents, and providing exceptional customer service while managing detailed communications. Ideal candidates should have relevant experience in the security industry, especially in command centers and integrated security systems. The position offers competitive pay starting at $32.85/hour along with a $1,000 signing bonus for qualified applicants.

Benefits

Signing Bonus of $1,000

Diverse workplace culture

Commitment to inclusion and accommodation

Qualifications

• 1+ years of experience in the security industry.
• Experience in a security control centre or command center.
• Operational knowledge of alarm receivers and servers.

Responsibilities

• Monitor alarm events and live incidents.
• Dispatch emergency services when needed.
• Maintain detailed incident logs.

Skills

Strong computer proficiency

Customer service experience

Time management

Organizational skills

Ability to work independently

Tools

CCTV systems

Security access software

Photo ID software

Job description

Overview Job Skills / Requirements

We are seeking experienced Operators for a full-time role on overnight ("graveyards") and evening shifts during weekends and 3 weekdays.

• Pay Rate: $32.85/hour
• Signing Bonus: $1,000 signing bonus to applicants internally transferring from other Paladin branches if hired by February 16, 2026.
  Bonus is subject to terms, including a one-year minimum commitment to full-time work in this position.

In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. Our Security Command Centre (SCC) ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. Our Security Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property.

Our Operators must have the ability to direct, communicate, and instruct officers in the field. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.

Responsibilities

• Monitor alarm events, live incidents, and surveillance video
• Dispatch emergency services and security staff when needed
• Handle after-hours service requests and triage tech/system issues
• Maintain detailed incident logs and evidence reports
• Operate integrated software platforms (CCTV, Access Control, Intrusion)
• Manage high-volume communication via phone, email, and internal systems
• Conduct daily compliance audits
• Remain calm, organized, and professional in high-stress scenarios
• Other duties as required to meet operational needs

Requirements

• Minimum 1 year of work experience in the security industry
• Minimum 6 months of security control centre or command center work experience (call centre / customer service alone is not sufficient)
• Minimum 6 months of experience administering security access software (e.g., Lenel, GE, DSC, Keyscan) with resource-dispatching / deployment experience
• Minimum 6 months using integrated security systems (CCTV, access control, intrusion detection)
• Operational knowledge of alarm receivers and servers (e.g., BOSCH, Milestone)
• Positive customer service experience in a professional environment
• Strong computer proficiency, especially in Microsoft Office; minimum typing speed of 40 wpm
• Legal authorization to work in Canada
• Strong time management, organizational, and prioritization skills
• Ability to work independently in high-pressure, fast-paced environments
• High level of discretion and confidentiality in handling sensitive information
• Experience working with Photo ID software, hardware, and HID card systems
• Experience programming and monitoring integrated software (e.g., Lenel, Bold, DSC, GE, Europlex, Keyscan)

#ON1

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.