Operations Supervisor: Staff Training & Guest Service

Nando’s Flame Grilled Chicken; North Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

Nando’s Flame Grilled Chicken is seeking an experienced operations supervisor to oversee daily restaurant functions at our North Vancouver location. You will evaluate and plan daily operations, set staff schedules and train team members to maintain high service standards.

The role requires 2–3 years of relevant experience and strong customer service skills. This on-site position emphasizes health & safety, inventory control, supplier coordination, and consistent customer satisfaction.

Qualifications

• Secondary school graduation certificate.
• 2–3 years of experience in daily operations or restaurant/retail environment.
• On-site work with no remote option.
• Strong customer service and communication skills.

Responsibilities

• Evaluate daily operations.
• Plan and organize daily operations.
• Set staff work schedules.
• Train staff.
• Determine type of services to be offered and implement operating procedures.
• Organize and maintain inventory.
• Ensure health and safety regulations are followed.
• Negotiate arrangements with suppliers for food and other supplies.
• Address customers' complaints or concerns.
• Provide customer service.

Skills

English

Education

Secondary (high) school graduation certificate

Job description

Nando’s Flame Grilled Chicken is seeking an experienced operations supervisor to oversee daily restaurant functions at our North Vancouver location. You will evaluate and plan daily operations, set staff schedules and train team members to maintain high service standards.

The role requires 2–3 years of relevant experience and strong customer service skills. This on-site position emphasizes health & safety, inventory control, supplier coordination, and consistent customer satisfaction.