Operations Supervisor

Metro Supply Chain; Ottawa; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Life and disability insurance

Retirement Savings with company match

Wellness programs

Team wear allowance

Employee Appreciation Day

Company events

Community volunteering

Job summary

Metro Supply Chain in Ottawa is seeking an experienced Operations Supervisor to oversee all shift activities, safety, performance and people development.

You will schedule labor, manage KPI reporting, coach staff, and ensure on-time, accurate picking and packing, while maintaining a safe work environment and strong customer relations.

The role requires five years in distribution and at least two years of supervision, with WMS proficiency and MS Office skills.

Qualifications

• Five years distribution experience in logistics and distribution.
• At least two years supervisory experience, preferably in a 3PL Operations role.
• Proficiency with Warehouse Management Systems (WMS).
• Computer literacy in MS Office software.

Responsibilities

• Schedule labour requirements for the shift to meet production goals within budgeted cost structure.
• Complete shift briefings to communicate information to all employees.
• Assign and follow up with operators on task durations and completion times.
• Ensure orders are picked by priority shipping and customers to reduce driver waiting times.
• Monitor KPI/KAIs and report daily/weekly performance for the shift.
• Approve labour hours and maintain accurate payroll records per company policy.

Skills

Distribution experience

Supervisory experience

WMS experience

MS Office basics

Education

College Diploma in Logistics Management with focus in Business

Tools

WMS software

MS Office

Job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Summary

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

SHIFT: Tuesday to Saturday 10:30am-7:00pm

Responsibilities

• Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
• Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
• Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
• On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
• Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
• Maintain a clean and safe work environment.
• Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
• Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.
• Assumes additional related responsibilities as required.

Experience

• Five (5) years Distribution experience (3PL experience would be an asset)
• At least two (2) years supervisory experience, preferably in a 3PL Operations role
• Computer literacy in MS software.
• Proficiency with Warehouse Management Systems (WMS)
• Exemplary attendance and punctuality

Competencies

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

Education

• Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.