Logistics Coordinator Transport

Metro Supply Chain; Canada; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Wellness programs

Retirement matching

Team events

Volunteer opportunities

Job summary

Metro Supply Chain is seeking a logistics coordinator to support delivery drivers, track orders, and ensure accurate billing. You will maintain strong client relationships and help implement logistics plans to meet delivery times and productivity goals.

The role requires good communication, teamwork, and a customer-centric approach, with a Monday–Friday schedule and on-site work in Alberta, Canada.

Qualifications

• Secondary school or college diploma, or equivalent business administration experience.
• Related logistics experience would be an asset.
• Strong communication, problem solving and teamwork abilities.

Responsibilities

• Route distribution and support to delivery drivers on the road (monitoring).
• Follow up on orders and notify the customer of activity related to their merchandise.
• Prepare, classify, and distribute billing papers and ensure invoices are accurate.
• Maintain strong client relationships by responding to requests in a courteous, efficient manner.
• Coordinate implementation of logistics plans to meet delivery times and productivity goals.

Skills

Customer-centric

Communication

Problem solving

Collaboration

Planning & results

Team training

Education

Secondary school / college equiv.

Job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Summary

Takes care of logistics and customer service activities such as responding to inquiries, supporting delivery personnel, handling complaints, all in a prompt, courteous and efficient manner. Responsibilities also include answering the phone, and other clerical duties requested by the supervisor.

Responsibilities

• Route distribution and support to delivery drivers on the road (monitoring).
• Follow up on orders and notify the customer of any activity related to their merchandise.
• Correct inventory errors and communicate daily with the client and the operations team to address various issues. Provide proof of shipment to the customer if required.
• Prepare, classify, and distribute billing papers for delivery partners and ensure accurate billing by checking invoices generated by the system.
• Maintain strong relationships with clients by responding to all their requests in a courteous and efficient manner.
• Prepare various reports for the management team
• Control all documents associated with orders.
• Coordinate the implementation of a logistics plan to achieve delivery time and productivity objectives.
• Participate in the implementation of work procedures developed jointly with operations, transport, and customer service.
• Responsible for on-time shipments as prioritized by customer ensuring daily workload is executed well.
• Monitor productivity levels of operations and communicate problems to supervisor.
• Train staff, when necessary, on procedures, policies, and special projects.
• Promote a clean, safe, and positive work environment
• Other duties as required

Education

• Completion of secondary school or college or equivalent business administration experience is preferred.

Experience

• Related logistics experience would be an asset

Competencies

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

SCHEDULE

Monday - Friday, 7:00am - 3:30pm

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.