Operations Supervisor

Global Medical Response; Eastern Ontario; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking an Operations Supervisor to oversee daily operations in emergency medical services. This role involves supervising field staff, ensuring high-quality patient care, and maintaining effective communication with various stakeholders. The ideal candidate will have a strong background in EMS, leadership experience, and the ability to mentor and evaluate staff. Join a forward-thinking company that values teamwork and community relations, and contribute to enhancing service quality in a dynamic environment.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Training and Development Programs

Qualifications

• 3+ years of EMS field experience required.
• Leadership or supervisory experience preferred.
• EMT/Paramedic Certification is mandatory.

Responsibilities

• Supervise and develop field staff for optimal patient care.
• Collaborate with management to resolve staffing issues.
• Ensure compliance with training and certification standards.

Skills

Leadership

Communication

Staff Management

Incident Investigation

Training and Mentoring

Education

High School Diploma or GED

Advanced Education

Tools

Medical Equipment

Job description

Operations Supervisor

JOB SUMMARY: The Supervisor of Operations is responsible for overseeing daily operations, which may include staffing, scheduling, equipment and supply maintenance, internal communications, budget management, outside agency interactions, and community relations.

ESSENTIAL FUNCTIONS/DUTIES:

1. Supervise, direct, and develop field staff to ensure the highest level of patient care.
2. Maintain quality field operations through daily contact, oversight, communication, and evaluation.
3. Serve as a liaison between the company and patients, public safety agencies, training institutions, hospitals, and other relevant personnel.
4. Mentor employees, conduct performance evaluations, administer disciplinary actions, and facilitate team development to achieve positive results.
5. Collaborate with management and supervisory team to resolve staffing and scheduling issues and improve service quality.
6. Participate in developing, modifying, and implementing department policies, standards, regulations, and operational procedures related to EMS delivery.
7. Ensure adequate staffing for field units, manage shift schedules, and facilitate shift bids. Cover open shifts as needed.
8. Supervise the operation, utilization, and maintenance of medical equipment and apparatus.
9. Review Patient Care Reports (PCRs) and other field documentation for accuracy and timely reconciliation.
10. Investigate incidents and complaints involving units or personnel and resolve appropriately.
11. Prepare reports and manage projects assigned by the Operations Manager.
12. Ensure payroll is completed and submitted accurately and on time.
13. Assist in recruiting and training new employees.
14. Maintain employee training records and track certifications and accreditations for compliance.

QUALIFICATIONS:

1. Minimum of 3 years EMS field experience.
2. Leadership or supervisory experience such as FTO preferred.
3. High School Diploma or GED; advanced education preferred.
4. EMT/Paramedic Certification.
5. State Driver's License with a driving record compliant with GMR's Safety & Driving policy.
6. Certifications: BLS, ACLS, PALS/PEPP, BTLS/PHTLS.

EEO Statement:

Global Medical Response and its affiliates are Equal Opportunity Employers, supporting veterans and providing reasonable accommodations for individuals with disabilities.

Visit our benefits page on our careers site to learn more about our benefits.