Operations Officer II

Robertson & Company Ltd.; Mississauga; Hybrid; CAD 30,000 - 41,000; Full time

Job summary

Prime Hires is seeking an Operations Officer II for a 12-month contract in Mississauga, Ontario. The role offers hybrid work arrangements and a pay rate of $26 per hour, with standard banking hours from Monday to Friday, 8:00 AM to 5:00 PM.

The successful candidate will provide broad operational support within Operations & Technology, maintain partner relationships, and ensure service levels and CEI targets are met. Background screening is required.

Qualifications

• University graduate degree required.
• 2–4 years of administrative experience.
• Banking/financial experience required.
• Estate or legal document review.
• Microsoft 365 proficiency (Outlook, Word, Excel).

Responsibilities

• Provides broad operational support and processing activities for Operations & Technology.
• Supports partner relationships and maintains service levels and CEI targets.
• Reports to a Team Manager within the team structure.
• Contributes to customer experience and loyalty in every interaction.
• Ensure processing and inquiries meet service level goals.
• Identify risks and escalate as needed.
• Follow bank codes of conduct and audit guidelines.
• Apply process improvements and new technology.
• Ensure due diligence for transaction accuracy.

Skills

Outlook

Word

Excel

Microsoft 365

Education

University degree

Job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Prime Hires is seeking a skilled Operations Officer II to join our client in support of an existing vacancy.

Contract Details

Contract Period: 12 months with potential with to extend or convert

Pay Rate: $26 per hour

Location: Mississauga, ON

Location Type: Hybrid

Business Hours: Monday – Friday, 8:00 AM to 5:00 PM

Job Responsibilities

• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
• Reports to a Team Manager within the Team Structure.
• Positively contribute to the overall customer experience and loyalty index in each interaction.
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
• Create and/or recognize exceptional customer service through established programs.
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
• E4Provide subject matter expertise for internal and external partners within defined area.
• Complete assigned tasks accurately & within established standards.
• Actively participate in daily touch points and work distribution.
• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
• Identify areas of risk and elevate as necessary.
• Be knowledgeable and comply with Bank Codes of Conduct.
• Identify, suggest and actively participate in process improvements.
• Understand and apply bank/service centre operating policies and procedures.
• Demonstrate flexibility by adapting to change within business area and unit.
• Adopt new process and technology improvements.
• Ensure necessary due diligence is taken to support the accuracy of all transactions.

Experience & Qualification Requirements

• University Graduate degree required.
• 2-4 years of administrative experience required.
• Banking/financial experience required.
• Estate documentation review or Legal document review.
• Microsoft 365 proficiency- Outlook, Word and Excel.
• Experience with excel spreadsheet management.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.