Operations Officer II

Robertson & Company Ltd.; Dieppe; Hybrid; CAD 28,000 - 34,000; Full time

Job summary

Prime Hires is seeking an Operations Officer I in Dieppe, NB for a 6-month contract with potential extension. The role offers hybrid work and a pay rate of CAD 22.77 per hour. You will provide broad operational support within Operations & Technology and help maintain SLAs and CEI targets.

The position requires a high school degree and 2–4 years of PowerApps experience, plus proficiency with MS Office. Strong communication and tech-savviness are essential.

Qualifications

• Strong communication skills.
• Tech-savvy with ability to learn new tools.
• Basic to intermediate MS Office proficiency.

Responsibilities

• Provides broad operational support and processing for own functional area within Operations & Technology.
• Maintains operational effectiveness to meet objectives and SLAs.
• Reports to a Team Manager.
• Contributes to customer experience and loyalty index in interactions.
• Ensure processing and inquiries meet Service Level Goals.

Skills

Strong communication

Tech savvy

Education

High school degree

Tools

PowerApps

Excel

Word

Access provisioning

Job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Prime Hires is seeking a skilled Operations Officer I to join our client in support of an existing vacancy.

Contract Period

6 months with potential with to extend

Pay Rate

$22.77 per hour

Location

Dieppe, NB

Location Type

Hybrid

Business Hours

Monday – Friday, 8:30 AM – 5:00 PM

Job Responsibilities

• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
• Reports to a Team Manager within the Team Structure.
• Positively contribute to the overall customer experience and loyalty index in each interaction.
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
• Create and/or recognize exceptional customer service through established programs.
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
• E4Provide subject matter expertise for internal and external partners within defined area.
• Complete assigned tasks accurately & within established standards.
• Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
• Identify areas of risk and elevate as necessary.
• Be knowledgeable and comply with Bank Codes of Conduct.
• Identify, suggest and actively participate in process improvements.
• Understand and apply bank/service centre operating policies and procedures.
• Demonstrate flexibility by adapting to change within business area and unit.
• Adopt new process and technology improvements.
• Ensure necessary due diligence is taken to support the accuracy of all transactions.

Experience & Qualification Requirements

• High school degree required.
• 2–4 years of PowerApps experience – (using and running them not building them out).
• MS office exp – Excel and Word.
• Strong communication skills.
• Tech savvy experience.
• Access provisioning experience.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.