Operations Officer

Dexian India; Mississauga; Hybrid; CAD 52,000 - 76,000; Full time

Job summary

Dexian seeks an Operations Officer to support our Power of Attorney (POA) team in Mississauga in a hybrid role. You will review legal and financial documents, ensuring compliance with provincial legislation and company policies while assisting clients and meeting SLAs.

The ideal candidate is fully bilingual in English and French, has 2-4 years banking experience with client interaction, and is proficient in Microsoft 365.

Qualifications

• Fully bilingual in English and French (written and verbal).
• 2-4 years of banking experience with client interaction.
• Experience in SLA-based roles.
• Proficient in Microsoft 365 (Excel, Outlook, Word).
• Comfortable using AI technology.
• Strong communication, decision-making, and multitasking skills.
• Exceptional attention to detail and accuracy.

Responsibilities

• Review legal and financial documents for clients.
• Ensure compliance with provincial legislation and company policies.
• Support clients while meeting strict SLAs.
• Coordinate with the POA team to provide accurate information.
• Identify opportunities for process improvements.

Skills

Bilingual English/French

Banking experience

SLA-based experience

Microsoft 365

AI tools familiarity

Communication & multitasking

Attention to detail

Education

Post-secondary education

Tools

Microsoft 365

Job description

We’re seeking a dynamic Operations Officer to support our Power of Attorney (POA) team in Mississauga. This hybrid role offers the perfect blend of collaborative teamwork and independent problem-solving, providing an exciting opportunity to advance your career in a fast-paced, regulated environment.

In this role, you’ll be instrumental in assisting clients by reviewing legal and financial documents, ensuring compliance with provincial legislation and company policies. Your attention to detail and decision-making skills will be vital as you work to meet strict service level agreements while supporting clients with their financial needs. This position promises valuable professional connections, potential for extension or conversion, and the chance to work with a leading financial services provider.

Required Skills:

• Fully bilingual in English and French (written and verbal)
• 2-4 years of banking experience, ideally with client interaction and product knowledge
• Experience working in SLA-based roles
• Proficiency in Microsoft 365 (Excel, Outlook, Word)
• Comfortable using AI technology
• Strong communication, decision-making, and multitasking skills
• Exceptional attention to detail and accuracy

Nice-to-Have Skills:

• Legal experience, especially with government or legal documents
• Familiarity with Power of Attorney (POA) files

Preferred Education and Experience:

• Post-secondary education
• 2-4 years of relevant banking experience, with a background as a Financial Advisor or similar

About Dexian:

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting‑edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory‑changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.