Operations Manager - Western Canada

United Services Group; Surrey; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established Canadian facility maintenance company is seeking a dynamic and dedicated individual to serve as a key liaison between the organization and its Partners. This role is essential for ensuring that Partner needs are met while maintaining compliance with legal and process standards. You will collaborate with various departments to enhance Partner performance and experience, making a significant impact on customer satisfaction. If you thrive in a fast-paced environment and have a passion for operational excellence, this is an exciting opportunity to contribute to a leading firm in the industry.

Benefits

Health insurance

Dental insurance

Vision insurance

Pension plan after 1 year

Qualifications

• Post-secondary degree in business administration or related field required.
• 5+ years of operational experience in facility maintenance or related area.

Responsibilities

• Manage Partner Recruitment process and ensure legal compliance.
• Lead Partner Change Over process and manage performance issues.
• Conduct Calibration Walks with Account Management teams and Partners.

Skills

Business acumen

Communication Skills

Problem-solving skills

Time management

Advanced Technology competency

Needs assessment

Education

Post-secondary degree in business administration

5 years operational experience

Tools

Salesforce

Job description

Posted Friday, April 18, 2025 at 4:00 AM

About Us

We are an established Canadian facility maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

The role's focus is to be a key liaison between United and the Partners (Subcontractors) within the specified regions. This role will play an important part in collaborating internally across regions with the Retention, Learning & Development (L & D), Finance and Equipment Services departments and externally with third party vendors to ensure that our Partners' needs are being met as per expectations and ultimately meeting and exceeding Customer expectations. The role will also work closely with other team members to enhance the Partner skillsets, performance, and experience. This role will focus on ensuring Legal and Process Compliance, Partner Recruitment and Performance Management, Partner Change Overs (PCO’s), Issues Escalation and Compliance.

Key Responsibilities

• Execution of United Services Group’s Vision, Mission, Values and Strategic plans.
• Manage Partner Recruitment process and create a Resource Pool of trained Partners within the regions.
• Ensure legal compliance of Partners by implementing United Hiring Packages.
• Provide key support to the Regional teams in managing the performance management process with the Partners.
• Lead and manage the Partner Change Over (PCO) process within United and with external vendors to ensure seamless transition of Partners.
• Manage Partner Issues Escalation process in collaboration with RPM.
• Attend legal “Discoveries” on behalf of United Services Group, if required.
• Conduct Calibration Walks with Account Management teams and Partners.
• Implement guidelines, processes, and procedures for Partner Relations Department.
• Ensure overall compliance of guidelines, policies & procedures with Partners and their cleaners.
• Ensure data integrity pertaining to Partners within Salesforce.

Job Requirements and Expectations

• Available to address customer and Partner needs and concerns in a timely manner.
• Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
• Ability to deal with a high level of stress and solve problems as they arise.
• Ability to work flexible shifts on a rotation basis.
• Business acumen.
• Communication Skills: Active listening, verbal, and written communication skills.
• Needs assessment and information gathering.
• Advanced Technology competency.
• Expertise in floor-care and cleaning procedures is an asset.
• Process and compliance driven.
• Superior time management and problem-solving skills.
• Ability to work independently.

Education/Experience

• Post-secondary degree in business administration or related field.
• Minimum of 5 years’ operational experience.