Director, Residential Property Operations – Western Canada

Minto Group; Vancouver; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as the Director of Residential Property Operations in Vancouver. This role offers the chance to lead a dynamic team, ensuring operational excellence and financial performance across a growing residential portfolio. You'll collaborate with various internal partners to uphold high standards and drive strategic initiatives that enhance customer satisfaction and brand loyalty. With a commitment to employee development and a supportive work environment, this position is perfect for those looking to make a significant impact in the residential property management industry.

Benefits

Competitive salary

Annual bonus

Tuition reimbursement

Flexible summer hours

Employee recognition platform

3 weeks vacation

Pension & RRSP matching plan

Two personal days

Qualifications

• 10+ years in property management with leadership experience.
• Strong knowledge of physical plant maintenance and building systems.

Responsibilities

• Lead daily operations of residential portfolio and ensure compliance.
• Drive strategic initiatives to maximize revenue and improve customer satisfaction.

Skills

Property Management

Leadership

Customer Service

Financial Acumen

Communication

Problem Solving

Education

University Degree or College Diploma

Rental Property Management License

Professional Property Management Designation (CPM, RPA)

Tools

Microsoft Office Suite

Yardi

Job description

Build your future at Minto!

Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

Your offer will include:

• Competitive salary +year-round work (37.5 hours per week)
• Annual bonus + benefits effective 1st day + pension & RRSP matching plan + 3 weeks’ vacation+ two personal days
• Tuition reimbursement plans and professional development courses
• Employee recognition platform – Be rewarded by your colleagues for your contributions!
• Flexible summer hours
• Many exciting career opportunities

Your role on our team: As the Director, Residential Property Operations – Western Canada, you will lead a team and oversee the day-to-day operations of a growing residential portfolio. Reporting to the Senior Director of Operations, you will be responsible for leading the team to excellence in compliance, operational efficiency, team management and engagement, financial performance, and relationship management. This position will be based in Vancouver.

In this role, you will:

• Drive alignment and strategic outcomes by working collaboratively with internal partners such as Asset Management, Accounting and Finance, Leasing, and Project Management, contributing to the overall leadership of the organization.
• Fully responsible for ensuring that high quality standards for physical maintenance and professional services are defined, implemented and continuously being upheld.
• Ensure that policies and procedures are defined, in place, and adhered to at all levels, and that promote and maintain operational efficiencies and excellent customer service.
• Oversee the transition of new properties/acquisitions and smooth integration onto the operational platform and stabilization, identifying scalable growth opportunities within the residential properties portfolio.
• Ensure all parties adhere to health and safety standards and promote a healthy and safe work environment.
• Actively participate in industry related associations to network, share experiences and stay current with industry standards and best practices

Financial Accountability

• Develop strategic portfolio initiatives and effective business plans aligned with organizational objectives to generate more revenue, increase brand loyalty and improve customer satisfaction.
• Maximize revenues through value creation and ancillary opportunities.
• Continuously pursue cost effective alternatives to improve financial performance in all areas.
• Lead and oversee the portfolio annual budgeting process, monthly forecasting and long-term resource planning, with attention to detail and accuracy.
• Identify financial risks and trends and implement mitigation strategies and opportunities effectively.
• Measure success through key financial performance indicators such as NOI, occupancy levels and pro forma lease up targets and profitability of the asset.

Management and Leadership

• Builds, manages, and maintains a high-performance team through effective talent recruitment, team building, coaching, and identifying and developing future leaders and high-potential talent, focused on driving employee engagement scores.
• Strong relationship-building through balance and effective use of qualities like adaptability, self-awareness, empathy and resilience.
• Sets high standards, establishes accountability and measures performance consistent with Minto’s Values.
• Foster a culture of innovation and entrepreneurial approach for continuous improvement and manage organizational change.
• Other duties within the scope, spirit and purpose of the job, as requested by management.

We would like you to have:

• Rental Property Management License (BCFSA) combined with a University Degree or College Diploma is required. Professional property management designation is an asset (CPM, RPA.)
• Minimum ten (10) years progressive property management experience and a minimum of five (5) experience leading/managing Managers.
• Highly motivated with extensive experience in the residential property management industry at a leadership level
• Strong leadership skills with the ability to coach, mentor, and motivate staff
• Superior customer service skills
• Strong working knowledge of physical plant maintenance and building systems
• Exceptional communication, organizational, and problem-solving ability
• Works well independently and within a team environment
• Strong business and financial acumen
• Ability to flawlessly execute new and existing initiatives
• Experience and working knowledge with unionized staff and collective agreements/negotiations
• Proficiency in Microsoft Office Suite; experience with Yardi is an asset

Our future is better together. Apply now and join us!

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.