Operations Manager

Insight Global; Vancouver; In loco; CAD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Insight Global in Vancouver, BC, is seeking an Operations Manager to lead a multi-site team across parking operations. This is a full-time, permanent role with regular business hours in the Pacific Time Zone.

The manager will oversee area managers and field staff, manage client relationships, review rates and revenue trends, supervise scheduling, maintenance vendors, and control labour and budgets to maximize gross revenue and profitability while delivering exceptional service.

Competenze

• 5+ years of District Management, Operations Management, or comparable multi-site leadership experience.
• Proven experience leading managers and field-based operational teams.
• Demonstrated experience managing a large portfolio of clients, accounts, or locations.
• Strong P&L management experience, including budgeting, revenue analysis, labour costs, and operational expenses.
• Proven leadership and people-management skills.
• Strong verbal and written communication skills.
• Experience managing and developing client relationships.
• Demonstrated negotiation and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Knowledge or understanding of ERP systems.
• Experience in parking operations, property services, facilities management, transportation, security, or another multi-site service environment.
• Experience reviewing revenue trends and identifying opportunities to improve revenue and profitability.
• Experience managing labour scheduling and field productivity metrics.
• Experience overseeing geographically dispersed teams and conducting multiple site visits.
• Experience coordinating maintenance services and third-party vendors.
• Strong entrepreneurial mindset with the ability to adapt quickly to changing client and operational needs.
• Proven track record of improving client service and operating standards.
• Ability to balance strategic leadership with hands‑on operational management.

Mansioni

• Oversee daily parking operations and lead a team of Area Managers and field staff.
• Manage client relationships and drive operational and financial performance.
• Review parking rates and revenue trends; conduct site visits and client communications.
• Oversee enforcement, labour budgets, and staff scheduling and productivity.
• Coordinate maintenance services and third-party vendors.
• Develop high-performing teams and continuously improve operating standards.
• Balance strategic leadership with hands-on operational management.

Conoscenze

District management

Operations leadership

P&L management

Client relationships

Team leadership

Budgeting

Communications

ERP systems

Multi-site operations

Revenue analysis

Strumenti

Microsoft Office

ERP systems

Descrizione del lavoro

Job Description

The Operations Manager is a full-time, permanent opportunity based in Vancouver, BC, working regular business hours in the Pacific Time Zone (PST). This role is responsible for overseeing daily parking operations, including leading a team of Area Managers and field staff, managing client relationships, and driving operational and financial performance. Key responsibilities include reviewing parking rates and revenue trends, conducting site visits, communicating with clients, overseeing enforcement operations, managing labour and operational budgets, reviewing staff scheduling and productivity, and coordinating maintenance services. Success in this role will be measured by the ability to maximize gross revenue and profitability, deliver exceptional client service, develop high-performing teams, and continuously improve operating standards.

Skills and Requirements

• 5+ years of District Management, Operations Management, or comparable multi-site leadership experience
• Proven experience leading managers and field-based operational teams
• Demonstrated experience managing a large portfolio of clients, accounts, or locations
• Strong P&L management experience, including budgeting, revenue analysis, labour costs, and operational expenses
• Proven leadership and people-management skills
• Strong verbal and written communication skills
• Experience managing and developing client relationships
• Demonstrated negotiation and problem-solving skills
• Proficiency with Microsoft Office applications
• Knowledge or understanding of ERP systems
• Experience in parking operations, property services, facilities management, transportation, security, or another multi-site service environment
• Experience reviewing revenue trends and identifying opportunities to improve revenue and profitability
• Experience managing labour scheduling and field productivity metrics
• Experience overseeing geographically dispersed teams and conducting multiple site visits
• Experience coordinating maintenance services and third-party vendors
• Strong entrepreneurial mindset with the ability to adapt quickly to changing client and operational needs
• Proven track record of improving client service and operating standards
• Ability to balance strategic leadership with hands‑on operational management

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].