Senior Multi-Site Parking Operations Manager

Insight Global; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Job summary

Insight Global in Vancouver, BC, is seeking an Operations Manager to lead a multi-site team across parking operations. This is a full-time, permanent role with regular business hours in the Pacific Time Zone.

The manager will oversee area managers and field staff, manage client relationships, review rates and revenue trends, supervise scheduling, maintenance vendors, and control labour and budgets to maximize gross revenue and profitability while delivering exceptional service.

Qualifications

• 5+ years of District Management, Operations Management, or comparable multi-site leadership experience.
• Proven experience leading managers and field-based operational teams.
• Demonstrated experience managing a large portfolio of clients, accounts, or locations.
• Strong P&L management experience, including budgeting, revenue analysis, labour costs, and operational expenses.
• Proven leadership and people-management skills.
• Strong verbal and written communication skills.
• Experience managing and developing client relationships.
• Demonstrated negotiation and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Knowledge or understanding of ERP systems.
• Experience in parking operations, property services, facilities management, transportation, security, or another multi-site service environment.
• Experience reviewing revenue trends and identifying opportunities to improve revenue and profitability.
• Experience managing labour scheduling and field productivity metrics.
• Experience overseeing geographically dispersed teams and conducting multiple site visits.
• Experience coordinating maintenance services and third-party vendors.
• Strong entrepreneurial mindset with the ability to adapt quickly to changing client and operational needs.
• Proven track record of improving client service and operating standards.
• Ability to balance strategic leadership with hands‑on operational management.

Responsibilities

• Oversee daily parking operations and lead a team of Area Managers and field staff.
• Manage client relationships and drive operational and financial performance.
• Review parking rates and revenue trends; conduct site visits and client communications.
• Oversee enforcement, labour budgets, and staff scheduling and productivity.
• Coordinate maintenance services and third-party vendors.
• Develop high-performing teams and continuously improve operating standards.
• Balance strategic leadership with hands-on operational management.

Skills

District management

Operations leadership

P&L management

Client relationships

Team leadership

Budgeting

Communications

ERP systems

Multi-site operations

Revenue analysis

Tools

Microsoft Office

ERP systems

Job description

Insight Global in Vancouver, BC, is seeking an Operations Manager to lead a multi-site team across parking operations. This is a full-time, permanent role with regular business hours in the Pacific Time Zone.

The manager will oversee area managers and field staff, manage client relationships, review rates and revenue trends, supervise scheduling, maintenance vendors, and control labour and budgets to maximize gross revenue and profitability while delivering exceptional service.