Account Manager

Reimagined Parking; Toronto; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Health Plans

Life & AD&D

STD

LTD

EAP

RRSP

Paid Vacation

Job summary

Reimagined Parking is seeking an Account Manager to supervise client-facing accounts and drive end-to-end operations, including staffing, expenditure, and budgeting. Reporting to the General Manager, you will be a main client contact with frequent meetings to ensure service quality.

You will oversee staffing, payroll, and budget development, while coordinating with management to optimize revenue and client satisfaction.

Qualifications

• The position requires experience in account management and revenue collection.
• Strong customer service and communication skills.
• Must be able to speak, read, and write English.

Responsibilities

• Serve as a key point of client contact to ensure high-quality service for an assigned account; evaluate service quality and initiate corrective action.
• Interface with client representatives for status updates and problem resolution; assist in contract negotiations and client start-up support.
• Govern staffing operations and control labor costs to align with client requirements.
• Oversee recruitment, training, orientation, and retention of staff; administer driving training.
• Maintain and submit payroll records and other associate information.
• Plan, assign, and direct work while coaching employees to drive productivity and engagement.
• Maintain a positive environment by enforcing dignity and respect and executing disciplinary actions.
• Ensure compliance with applicable laws, regulations, policies, and procedures.
• Develop and direct assigned account budgets and provide input on company initiatives.
• Authorize expenditures and maintain inventory for assigned accounts.

Skills

Customer service

Communication

English proficiency

Parking operations knowledge

Supervisory practices

Staff supervision & training

Budget management

Microsoft Office

Tools

Microsoft Office Suite

Job description

Account Manager

Application Deadline: 30 September 2026

Department: Operations - Management(OPS002)

Employment Type: Full Time

Location: I9-D25_CA-TORONTO-SUPERVISORSUBURBAN

Reporting To: General Manager

Compensation: CA$65,000 - CA$70,000 / year

Description

The Account Manager will leverage his/her project management and managerial abilities to supervise functions for Reimagined Parking's client-facing accounts. Reporting to the general manager, he/she will act as a key point of client contact while engaging in frequent client meetings and executing end-to-end operations, including staffing, expenditure, and budgeting.

Key Responsibilities

• Serve as a key point of client contact to ensure the delivery of high-quality customer service for an assigned account(s); evaluate service quality and initiate corrective action
• Interface with client representatives for status updates; addresses any actual or potential problems; assist line management in negotiation of client contract and provide support during client start-up; support security planning, assessments, and surveys; review and update post orders
• Govern staffing operations for account by controlling labor costs and aligning schedules with client requirements
• Oversee, coordinate, and spearhead recruitment, selection, orientation, training development and retention efforts of high caliber staff; administer driving training
• Maintain and submit payroll records and other associate and business information
• Plan assign, and direct work while coaching employees to drive productivity and engagement
• Maintain a positive, professional environment by enforcing departmental dignity and respect and executing disciplinary actions
• Ensure employees comply with applicable laws, regulations, policies, and procedures
• Develop and direct assigned account budgets while providing input on company initiatives and resolving issues
• Perform tasks and duties as required for an assigned account, including authorizing expenditures (I.e equipment, supplies, and vehicles) and maintaining inventory

Skills, Knowledge and Expertise

• Excellent customer service and communication skills
• Ability to verbally communicate with team members, management, and clients
• Must have the ability to speak, read and write English
• Knowledge of parking operations and procedures
• Knowledge of supervisory practices and procedures
• Skilled in staff supervision, including assigning work and providing training and discipline
• Ability to provide positive direction and motivate performance
• Must be willing to participate in the Company's pre-employment screening process including drug screen and background investigation
• Experience in account management and revenue collection
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Benefits

Join our team and enjoy an outstanding benefits package, including:

• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
• Short-Term Disability (STD): Income protection when you need time to recover.
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family