Operations Manager

Confidential; Barrie; On-site; CAD 70,000 - 100,000; Full time

Job summary

Confidential is seeking an experienced Operations Manager to oversee multi-site field operations. You will ensure safe, compliant, high-quality service delivery while managing staffing, logistics, customer service, performance, and financial results.

You will lead cross-functional teams, optimize routing and dispatch, uphold health and safety standards, monitor budgets, and report to senior leadership. This role offers exposure to diverse sites and strategic impact across operations.

Qualifications

• 3–5 years of operations management experience in field service, logistics, or service-based industries.
• Experience managing multiple locations, teams, and budgets.
• Strong knowledge of health, safety, and regulatory compliance requirements.
• Proven leadership, communication, and problem-solving skills.

Responsibilities

• Lead and support multi-site teams, including hiring, onboarding, training, and performance management.
• Foster a culture of accountability, collaboration, and operational excellence.
• Coordinate routing, dispatch, and field service activities to ensure efficient and timely service delivery.
• Monitor daily operations and adjust plans to address staffing, equipment, and customer needs.
• Ensure compliance with health, safety, environmental, and transportation regulations.

Skills

Operations management

Leadership

Budget management

Communication

Education

Post-secondary education in Business/Operations Management

Tools

Workforce management tools

Operations reporting systems

Job description

A growing service-based organization is seeking an experienced Operations Manager to oversee multi-site field operations. This role is responsible for ensuring safe, compliant, and high-quality service delivery while managing staffing, logistics, customer service, performance, and financial results.

Key Responsibilities

• Lead and support multi-site teams, including hiring, onboarding, training, and performance management
• Foster a culture of accountability, collaboration, and operational excellence
• Coordinate routing, dispatch, and field service activities to ensure efficient and timely service delivery
• Monitor daily operations and adjust plans to address staffing, equipment, and customer needs
• Ensure compliance with health, safety, environmental, and transportation regulations
• Conduct regular safety audits, inspections, and training initiatives
• Manage escalated customer concerns and maintain strong relationships with key accounts
• Identify trends and implement process improvements to enhance service quality
• Oversee operational budgets, monitor costs, and identify efficiencies
• Support forecasting, planning, and cost-control initiatives while maintaining service standards
• Provide regular operational reporting and performance updates to senior leadership
• Maintain clear communication between operations, field teams, and support functions
• Serve as the primary decision-maker for urgent or after-hours operational issues
• Coordinate resources and communicate effectively during critical situations
• Identify opportunities to improve productivity, safety, and profitability
• Encourage team-driven initiatives and process enhancements

Qualifications

• 3–5 years of operations management experience in field service, logistics, or service-based industries
• Experience managing multiple locations, teams, and budgets
• Strong knowledge of health, safety, and regulatory compliance requirements
• Proven leadership, communication, and problem-solving skills
• Experience with operational reporting systems and workforce management tools preferred
• Post‑secondary education in Business, Operations Management, or a related field is an asset
• Qualified candidates are invited to apply. All applications will be handled with discretion.