Operations Supervisor

Dexterra; San Juan de Terranova; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Opportunities for learning and development

Employee Referral Program

Stable organization

Referral program

Job summary

A leading facilities management firm in Canada is seeking a Site Operations Manager to oversee daily operations across assigned sites. The ideal candidate has over 5 years of operations management experience, strong leadership and client relationship skills, and the ability to manage 24-hour operations. Responsibilities include budget management, compliance, and team development. The role offers opportunities for career growth in a stable organization dedicated to diversity and inclusion.

Qualifications

• 5+ years of operations management experience in facilities management, hospitality, food services, or a related industry.
• Proven experience managing 24-hour operations and teams.
• Strong financial and budget management skills.
• Excellent client relationship and stakeholder management skills.
• Strong leadership and team development abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Proficiency with operational reporting tools and Microsoft Office.
• Willingness to travel between sites as required.

Responsibilities

• Oversee daily operations across assigned sites to ensure service delivery meets or exceeds client expectations.
• Manage budgets, financial performance, and cost controls to achieve operational targets.
• Build and maintain strong client relationships, acting as the primary point of contact for operational matters.
• Lead, coach, and develop site supervisors and frontline teams.
• Ensure compliance with safety, quality, and company operational standards.
• Monitor KPIs and implement continuous improvement initiatives.
• Support recruitment, workforce planning, and employee engagement initiatives.
• Collaborate with HR, Finance, and support teams to drive operational efficiency.
• Conduct regular site visits and operational reviews.

Skills

Operations management

Budget management

Client relationship management

Leadership & team development

Problem solving

Multi-site coordination

Travel willingness

Tools

Microsoft Office

Operational reporting tools

Job description

Company Description

Dexterra Group is a fast‑growing, financially strong, publicly listed company (TSX:DXT). We have a far‑reaching presence across the entire continent North America with hundreds of full‑time and part‑time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work‑life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Job Description

What’s the Job?

The Site Operations Manager is responsible for overseeing day‑to‑day operations, ensuring service excellence, financial performance, and strong client relationships across assigned sites or contracts. This role leads operational teams, drives continuous improvement, and ensures compliance with company and client standards.

Hours: 6:30PM to 3:30AM (Evening/Night Shfit)

Key Responsibilities

• Oversee daily operations across assigned sites to ensure service delivery meets or exceeds client expectations.
• Manage budgets, financial performance, and cost controls to achieve operational targets.
• Build and maintain strong client relationships, acting as the primary point of contact for operational matters.
• Lead, coach, and develop site supervisors and frontline teams.
• Ensure compliance with safety, quality, and company operational standards.
• Monitor KPIs and implement continuous improvement initiatives.
• Support recruitment, workforce planning, and employee engagement initiatives.
• Collaborate with HR, Finance, and support teams to drive operational efficiency.
• Conduct regular site visits and operational reviews.

Qualifications

• 5+ years of operations management experience in facilities management, hospitality, food services, or a related industry.
• Proven experience managing 24‑hour operations and teams.
• Strong financial and budget management skills.
• Excellent client relationship and stakeholder management skills.
• Strong leadership and team development abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong problem‑solving and decision‐making skills.
• Proficiency with operational reporting tools and Microsoft Office.
• Willingness to travel between sites as required.

What We Offer

• Be part of an industry that’s more important than ever.
• Opportunities for learning, development, and career growth.
• A stable, growing organization with long‑term opportunities.
• Employee Referral Program.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability‑related accommodations during the hiring selection process are available upon request.