Operations Manager – Guest Services

TPD® Workforce Solutions; Halifax; On-site; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation ($65K - $80K inclusive of bonus)

Opportunity to lead a key function

Collaborative leadership environment

Job summary

A workforce solutions provider is seeking an Operations Manager – Guest Services in Halifax to oversee daily operations and lead a dynamic team. The role demands 2+ years of experience in hospitality or tourism, with strong skills in customer service and problem-solving. Responsibilities include managing guest experiences, supporting cross-functional teams, and ensuring high service standards. The position offers competitive compensation and an opportunity to impact customer experiences directly.

Qualifications

• 2+ years of experience in hospitality, tourism, or service-driven environment.
• 2+ years of leadership or supervisory experience.
• Experience with budgeting, reporting, and performance management.

Responsibilities

• Oversee daily operations related to guest readiness and service delivery.
• Lead cross-functional teams across customer service and support services.
• Act as the primary escalation point for customer concerns.

Skills

Customer service

Leadership

Conflict resolution

Time management

Problem-solving

Job description

We are a growing organization within the Travel and Tourism sector, focused on delivering high-quality, seamless experiences to customers across North America. Our team takes pride in creating memorable journeys through strong operational execution and exceptional service.

We are seeking a hands-on, service-oriented Operations Manager – Guest Services to oversee daily operations and lead a multidisciplinary team in a fast-paced environment.

This is a permanent, long-term position.

What You Will Do

In this role, you will be responsible for the overall coordination and performance of guest-facing operations, ensuring a consistently high standard of service and efficiency.

• Oversee daily operations related to guest readiness, service delivery, and overall experience
• Lead and support cross-functional teams across customer service, operations, and support services
• Ensure all assets and guest-facing environments are prepared and maintained to high standards
• Act as the primary escalation point for customer concerns, resolving issues with professionalism and urgency
• Identify and implement process improvements to enhance service quality and operational efficiency
• Monitor performance metrics and provide regular updates to senior leadership
• Manage scheduling, staffing, and team coordination, including logistics and movement of guests as needed
• Support budgeting, expense management, and achievement of operational targets
• Foster a positive, accountable, and high-performing team culture
• Ensure adherence to health, safety, and regulatory standards

Who You Are

• 2+ years of experience in hospitality, tourism, or a related service-driven environment
• 2+ years of leadership or supervisory experience
• Strong operational and problem-solving mindset with the ability to manage competing priorities
• Excellent customer service and conflict resolution skills
• Proven ability to lead, coach, and motivate teams
• Strong communication, organization, and time management skills
• Comfortable working in a fast-paced, seasonal business with variable hours
• Experience with budgeting, reporting, and performance management
• Fluent in English and German (French is an asset)
• Flexible to work evenings and weekends as required

What You Will Receive

• Competitive compensation ($65K - $80K inclusive of bonus)
• Opportunity to lead a key function within a growing organization
• A collaborative and supportive leadership environment
• The opportunity to directly impact and enhance the customer experience

This is an immediate opening, and interviews are taking place right away!

ABOUT US

TPD is a leading workforce solutions provider with a mission to help individuals succeed by providing access to opportunities in jobs, careers, and professional development. A niche provider serving North America, specializing in placing both corporate and skilled talent within the Manufacturing, Semiconductor, and Mining industries. Whether you seek flexible or permanent positions, we assist in starting, changing, or advancing careers in a way that aligns with your goals.

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process.