Field Operations Manager

Konecranes; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

RRSP Match

Health benefits

Job summary

Konecranes in Calgary seeks a Field Operations Manager to direct service operations across a defined Territory. You will lead field crews, coordinate inspections and repairs, and drive profitability through operational excellence while delivering top-notch customer service.

The role requires 3+ years of managerial service experience, strong leadership and communication skills, and willingness to travel. A relevant degree is preferred, with MS Office proficiency and a valid driving record.

Qualifications

• University or technologist degree preferred; experience may substitute for formal degree.
• Three years’ minimum experience as a manager in service-related operations.
• Demonstrated leadership and people skills; strong written and verbal communication.
• Understanding of mechanical and electrical principles; ability to read schematics.
• Good PC skills and proficiency with standard software.
• Prior experience with cranes and industrial service is a plus.
• Valid driving record; willingness to travel to different locations.

Responsibilities

• Oversee the execution of safety policies and lead safe work practices.
• Supervise daily operations and coordinate with field and inside staff to support service, inspections and repairs.
• Plan, assign and manage field labor hours to maximize profitability and productivity.
• Review margins and monitor WIP; report deviations from plans or scope.
• Lead inspections/repairs scheduling and respond to emergencies as needed.
• Provide technical guidance to customers and technicians; coordinate with resources.
• Promote leads and coordinate with inside sales to ensure quick response.
• Resolve customer issues within guidelines; escalate when necessary.
• Oversee invoicing and maintain open orders to reflect active service work.

Skills

Leadership

People skills

Communication

Crane knowledge

PC literacy

Driving

Travel

Education

University/Technologist degree in a relevant field

Tools

MS Office

Job description

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive, and sustainable way. That's why, with 16,000+ professionals in over 50 countries, we are trusted every day to lift, handle, and move what the world needs.

Job Description

Title = Field Operations Manager (FOM)

The primary responsibility of this position is to direct all aspects of the Operations of the Service Business in a specified location and /or multiple locations across a Territory. Achieve the profitable growth by Operational excellence while delivering to our customers the best experience possible. This position reports to the Territory Operation Manager or/as applicable.

Geographical area of responsibility: As defined by offer letter/Territory coverage.

The specific responsibilities for this position may include but not limited to:

• Oversee the execution of the Safety policies and program by providing leadership in safe work practices. Organize, document and report monthly safety meetings. Approve POWRAs while maintaining all safety-related documentation, per company guidelines/PPE.
• Supervise and Manage all aspects of the daily operations by supporting the field operatives (technicians) and coordinating with staff operatives (Service, maintenance and technical coordinators etc…) to support all service calls, inspections and repairs business.
• Plan/assign/manage field labor hours to maximize profitability and productivity (95%)
• Review margin and manage WIP performance of service jobs to ensure accurate execution within estimated labor hours and costs etc. Analyze and report to management any significant deviations from original job plans or scope of work changes.
• Support and lead schedule of Inspections and Repairs.
• Respond and Support to emergencies, as needed.
• Provide technical guidance to customers and technicians to support or facilitate contact with appropriate resources to support the need.
• Responsible to ensure field operatives perform their safety and visit review and coordinate with inside Sales staff in the Service Review. Coach field operatives to execute the reviews.
• Promote leads brought in by field operatives (technicians and inspectors). Take appropriate actions/quote emergencies to ensure quick response/coordinate with Inside sales.
• Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution.
• Collect warranty information, monitor and report any potential warranty or credit requests to the TOM prior to authorizing work. Communicate status with customer and authorize work/PO, as appropriate, following established guidelines.
• Assist the TOM in establishing training needs and requirements for all field operatives.
• Oversee larger repairs and projects to ensure successful completion.
• Review and approve technicians’ time in MM4 and WP as submitted daily for completeness, accuracy, allocation to the correct job numbers and compliance with company policy.
• Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order.
• Assist the TOM with conducting spot inspections and audits of the service technicians’ equipment and vehicles and record the results.
• Oversee invoicing weekly to meet company sales targets and continuously maintain the open orders report ensuring that the open orders report reflects the current status of active service work.
• Ensure on-call and 24-hour response is available or negotiate other agreeable actions with customers.
• Monitor the credit control list and assist in collection efforts of problem accounts, as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days.
• Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering Service calls.
• Other duties as assigned by supervisor.

Qualifications

A university or technologist degree with major relevance to the position’s purpose is preferred however, prior equivalent experience and training will be considered in lieu of formal degree. three (3) years’ min. experience as a Manager in service related operations. Must have demonstrated leadership skills, well-developed “people” skills, an understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills. Prior experience with cranes and industrial Service is a plus. Must have and maintain a good driving record. Must be willing and able to travel for different locations.

Additional Information

What we’re offering in-return:

• Company vehicle
• RRSP Match
• Standard Benefits (Dental, Vision, and Medical)
• Paid Holidays/Vacation
• Personal Emergency Leaves
• Learning Development Programs
• Short & Long term Disability Plans

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply