Operations & Customer Experience Coordinator

Jagger; Toronto; Sur place; CAD 42 000 - 60 000; Plein temps

Résumé du poste

Jagger in Toronto is seeking an Operations Coordinator to join our early-stage marketplace startup helping Canadians manage their homes. You will be the primary contact for customers, handling calls, emails, and support requests.

Own customer issues end-to-end, coordinate with customers, service providers, and the internal team to keep operations running smoothly, and identify recurring problems to improve processes as the company scales.

Qualifications

• 1-3 years of experience in customer service or operations.
• Strong communication skills and phone presence.
• Curious, resourceful, and eager to learn in an early-stage startup.

Responsabilités

• Be a key point of contact for customers, handling calls, emails, and support requests
• Own customer issues end-to-end and find solutions quickly
• Coordinate with customers, service providers, and the internal team to keep operations running smoothly
• Manage support tickets, billing questions, and payment issues
• Identify recurring problems and help improve processes as the company scales

Connaissances

Customer service

Communication

Organization

Problem solving

Outils

CRM/Helpdesk

Description du poste

Jagger in Toronto is seeking an Operations Coordinator to join our early-stage marketplace startup helping Canadians manage their homes. You will be the primary contact for customers, handling calls, emails, and support requests.

Own customer issues end-to-end, coordinate with customers, service providers, and the internal team to keep operations running smoothly, and identify recurring problems to improve processes as the company scales.