Customer Support Representative

Altis; Toronto; On-site; CAD 28,000 - 30,000; Full time

Job summary

Altis in Toronto, ON is seeking a Customer Support Representative for a 6-month on-site contract. You will handle email inquiries, document issues, and contribute to improving customer experiences in a fast-paced fintech setting.

The role requires 1–3 years in customer support, excellent written communication, and comfort navigating multiple systems. Extensions or permanent conversion may follow for strong performers.

Qualifications

• 1–3 years of customer service or support experience.
• Strong written communication skills.
• High level of technical proficiency across multiple platforms.
• Ability to multitask in a fast-paced, high-volume environment.
• Detail-oriented with proactive problem solving.
• Exposure to fintech, payments, or technology is a plus.

Responsibilities

• Respond to customer inquiries through email and CX platforms, ensuring timely, professional communication.
• Troubleshoot issues, identify root causes, and provide clear solutions.
• Manage a high volume of tickets across multiple systems with speed and accuracy.
• Contribute to internal documentation, including help articles and FAQs.
• Monitor flagged accounts and escalate complex or sensitive issues when required.
• Share customer insights to support product and service improvements.

Skills

Strong written communication

Multitasking

Detail-oriented

Customer service experience

Technical proficiency

Fintech awareness

Job description

Location: Toronto, ON (Fully onsite. Weekends required)

Language: English, strong written and verbal communication required

Duration: 6-month contract with potential for extension or permanent conversion

Background Check Requirement: Criminal background check and professional references required

Pay Rate: $20-$22/hour

About the Opportunity

This is an exciting opportunity to join a fast-growing fintech organization that is redefining how Canadians engage with payments and credit. As a Customer Support Representative, you will be at the forefront of the customer experience, supporting users through thoughtful, high-quality interactions while contributing to a rapidly evolving business.

Working within a collaborative and fast-paced team, you will primarily manage email-based customer inquiries, requiring strong written communication and the ability to navigate multiple systems efficiently. This role is ideal for someone who is tech-savvy, detail-oriented, and energized by solving problems in a high-growth environment.

What’s in it for You

You will gain valuable experience within a scaling startup, where processes are continuously evolving and your contributions directly impact the customer journey. This is an environment that encourages curiosity, ownership, and innovation.

High-performing individuals will have the opportunity to grow with the organization, with potential for long-term career progression and permanent conversion as the business continues to expand.

Your Responsibilities

• You’ll respond to customer inquiries through email and CX platforms, ensuring timely, accurate, and professional communication
• In this role, you’ll troubleshoot issues, identify root causes, and provide clear and effective solutions
• You’ll manage a high volume of tickets while navigating multiple systems and tools with speed and accuracy
• You’ll contribute to internal documentation, including help articles, FAQs, and process improvements
• You’ll monitor flagged accounts and escalated complex or sensitive issues when required
• You’ll share customer insights and feedback to support ongoing product and service enhancements

Skills and Qualifications

• 1 to 3 years of customer service or support experience, ideally within retail, hospitality, or a startup environment
• Strong written communication skills, with the ability to clearly and professionally respond to customer inquiries
• High level of technical proficiency and comfort working across multiple platforms and tools
• Ability to multitask and prioritize effectively in a fast-paced, high-volume environment
• Detail-oriented with a proactive, problem-solving mindset
• Interest or exposure to fintech, payments, or technology is considered an asset