Operations Coordinator

SMARTWAY TRAILER RENTALS INC; Paris; On-site; CAD 57,000 - 60,000; Full time

Job summary

Smartway in Paris, Ontario is seeking a dynamic and highly organized Service Coordinator to join our team and keep operations running smoothly across all service workflows.

You will coordinate parts, vendor repairs, shop scheduling, and grounding processes while delivering excellent customer relations, attention to detail, and proficient use of Word and Excel. Base pay ranges from $57,000 to $60,000 per year, and Smartway is an equal opportunity employer.

Qualifications

• Excellent interpersonal, problem-solving, and follow-up skills.
• Energized by building and nurturing customer relationships.
• Proficient with Microsoft Word and Excel.
• Ability to adapt to the fast pace of a growing company and stay continuously abreast of its service.
• Detail oriented.
• High School Diploma or equivalent required.
• One to three years’ experience with direct customer relations.

Responsibilities

• Scan FHWA documents in Sycor and attach to equipment records.
• Inbound check-in: inspect in-bound trailers and complete quality inspection; document RR, WIP, Damage.
• Return orders in Sycor.
• Schedule WIP and NTUs in shop workflow.
• Order parts and coordinate repairs.
• Coordinate estimates and repairs with vendors; issue POs.
• Check trailer cleanliness on check-in and clean as necessary.
• Create WSO with quality inspection information; update WSO with parts/labor.

Skills

Interpersonal skills

Problem-solving

Customer relations

Adaptability

Detail-oriented

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

• Location 239 Governors Road East,Paris, ON, N3L 3E1,Canada
• Base Pay $57,000.00 - $60,000.00 / Year
• Employee Type FT

Contact information

• Name Megan McDonald
• Phone [phone]

Description

Job Overview

We are seeking a dynamic and highly organized Service Coordinator to join our team!

Duties

• Scan FHWA in Sycor: Scan copies of FHWA and attach to equipment record in Sycor
• Inbound Check-In: Inspect in-bound trailers and complete quality inspection. Determine RR, WIP, Damage. Document as necessary.
• Return Order: Complete return orders in Sycor
• Shop Scheduling: Schedule WIP, NTUs in shop workflow
• Parts Ordering: Order parts as necessary and coordinate repairs
• Vendor Repair Coordination: Coordinate estimates and repairs with vendors, and issue POs.
• Trailer Sweep-Out: Check trailer cleanliness upon check-in and clean as necessary
• WSO Creation: Create WSO with quality inspection information
• WSO Completion: Use mechanic’s WSO information to add parts and labor to WSO as needed. Complete WSO
• Shop Work Selection: Issue repairs to mechanics, and provide printed work order
• Purchase Order Creation: generate purchase orders for all parts and vendor repairs as needed
• Parts Runner: when delivery is not available and when necessary, utilize company vehicle to pick up parts from vendors

Qualifications and Required Skills:

• Excellent interpersonal and problem-solving and follow up skills
• Energized by building and nurturing customer relationships
• Proficient with Microsoft programs especially Word and Excel.
• Ability to adapt to the fast pace of a growing company and stay continuously abreast of its service
• Detail oriented
• High School Diploma or equivalent required
• One to three years’ experience with direct customer relations

Join us as a Service Coordinator and become an essential part of a vibrant team dedicated to operational excellence! We value proactive individuals who bring energy, clarity, and dedication to their work every day. This role offers an exciting opportunity to grow your career while supporting the smooth functioning of our organization.

Smartway does not use AI in any part of the recruitment process.

Smartway is an equal opportunity employer committed to providing an inclusive and accessible employment experience. In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request throughout the recruitment and selection process. If contacted for an interview, please advise us if accommodations are required.