Parts Coordinator - Ancaster

Randstad Canada; Hamilton; Presencial; CAD 39 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and dental coverage after 3‑mo

Free parking at transit‑accessible Anc

Mon–Thu 7:00–16:00, Fri 7:00–14:00

Resumo da oferta

Randstad Canada seeks a detail‑oriented Parts & Warranty Coordinator for an on‑site role in Ancaster, ON. You will manage customer inquiries, process orders, source parts from drawings, and oversee warranty coverage while coordinating with engineering, finance and assembly teams.

The role combines desk administration with light warehouse tasks and requires 2+ years in parts or customer service, plus proficiency in Microsoft Office and ERP systems.

Qualificações

• 2+ years in parts sales, technical sales or customer service.
• Mechanically inclined with aptitude to learn product specifications.
• Ability to read drawings and research component numbers.

Responsabilidades

• Process customer orders and enter data into ERP system (<$100 orders/week).
• Serve as main inbound contact for North American clients; provide quotes and delivery timelines.
• Research parts using technical drawings and source components.
• Oversee warranty requests by tracking serial numbers and coverage.
• Assist warehouse with parts picking and packaging for shipments.

Conhecimentos

Parts sales

Technical sales

Customer service

Ferramentas

Microsoft Office

Manufacturing ERP systems

Descrição da oferta de emprego

Are you a detail-oriented professional with a mechanically inclined mindset and a passion for customer service? We are currently seeking a permanent, full-time Parts & Warranty Coordinator to join a premier manufacturer of heavy-duty and custom lifting equipment.

Operating 100% on‑site out of a brand‑new facility in Ancaster, ON, this position serves as the core point of contact for customer inquiries and order fulfillment across North America. This role provides a dynamic balance of administrative desk work, technical database research, and light warehouse inventory management. If you are an outgoing quick learner looking to build a stable career within a collaborative, supportive environment, this opportunity is for you.

Advantages

• Full time - Permanent role
• A competitive hourly wage of $28.00 – $32.00 per hour based on your technical skill set, with annual salary reviews
• Enjoy an early start to your weekends with a unique manufacturing‑based schedule: Monday to Thursday, 7:00 AM – 4:00 PM, and Friday, 7:00 AM – 2:00 PM.
• Standard health and dental coverage (80% employer-paid, 20% employee-paid) launched immediately after 3 months.
• Free parking at a brand‑new facility located in a transit‑accessible Ancaster business park.

Responsibilities

• Order Processing & Data Entry: Input high‑volume customer order information and requests into our user‑friendly, Excel‑based ERP system, handling fewer than 100 orders per week.
• Inbound Customer Service: Serve as the main contact for inbound phone calls and emails from North American clients; provide quotes, verify part availability, and specify delivery timelines (no cold calling required).
• Technical Parts Sourcing: Read and interpret mechanical assembly and part drawings to accurately research component numbers, Example: specifically tracking down components for older equipment models.
• Warranty Administration: Oversee incoming warranty requests by tracking equipment serial numbers, entering metrics into the ERP system, and verifying parts coverage timeframes.
• Inventory Handling: Physically navigate the warehouse floor to pick small parts and package boxed shipments for couriers (UPS/Purolator); strictly manage the backend documentation for large warranty returns.
• Cross‑Functional Collaboration: Coordinate closely with internal engineering, financing, and assembly supervisors to answer detailed part inquiries and handle customer billings.

Qualifications

• Experience: Minimum of 2 years of success in parts sales, technical sales, or customer service representatives.
• Technical Aptitude: Mechanically inclined with an interest in learning complex product specifications, ideally possessing basic familiarity with hydraulics, pneumatics, or electrical fittings.
• Drawing Interpretation: Absolute capability to read, interpret, and research from technical assembly and part drawings.
• Software Literacy: Proficiency in Microsoft Office (Word, Outlook, Excel). Prior experience with manufacturing ERP systems is preferred, though full on‑the‑job training is provided.
• Communication & Presence: Fluent English communication skills with a calm, professional demeanor to successfully guide clients and de‑escalate customer concerns.
• Work Style: Exceptional attention to detail, strong time‑management skills, and a reliable track record
• Warehouse: There will be times you need to enter the warehouse for parts, Steel toe boots/shoes are required while in the warehouse

Summary

If you are a resourceful, detail‑oriented professional ready to step into a technical account support role, we want to map out your long‑term career path.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.