Service Manager

Kids for the Future; Paris; On-site; CAD 68,000 - 92,000; Full time

Job summary

Kids for the Future in Paris, Ontario, is seeking a Service Manager to oversee a fast-paced trailer service center and supervise a diverse team. The role focuses on efficient operations, coordinating repairs, and ensuring fleet readiness for rent.

The candidate will manage budgets, safety standards, and service quality, directing in-house and outsourced work to deliver a high-level service experience.

Qualifications

• Strategic planning and problem solving skills.
• Detail oriented with a sense of urgency.
• Strong teamwork and communication abilities.
• Proficiency with MS Word, PowerPoint and Excel.
• Experience managing a multi-faceted trailer service center.

Responsibilities

• Oversee day-to-day operations of a full trailer service center.
• Coordinate servicing and repair of trailers (in-house or outsourced).
• Direct workforce to maintain a fleet of rentable trailers and equipment.
• Inspect trailers, assign work, and ensure quality completion.
• Manage repair/service costs to meet budget.

Skills

Strategic planning

Problem solving

Detail oriented

Sense of urgency

Team player

MS Office (Word, PowerPoint, Excel)

Trailer servicing knowledge

Communication skills

Power tools & equipment

Customer/staff communication

Climbing/stooping awareness

Education

Bachelor's degree in business management or related field

High School Diploma or equivalent

3–5 years managing a multi-faceted trailer service center

Supervisory experience

Tools

Power tools

Welders

Forklift

Trailer service equipment

Job description

• Location 239 Governors Road East,Paris, ON, N3L 3E1,Canada
• Base Pay $80,000.00 / Year
• Employee Type FT

Contact information

• Name Megan McDonald
• Phone [phone]

The Service Manager oversees the efficient operations of a world class fast-paced trailer rental service center. This includes the supervision of a variety of team members for the service on a variety of transportation equipment.

Duties & Responsibilities:

• Responsible for the efficient day-to-day operations of a full trailer service center.
• Oversee the servicing and repair of trailers by either outsourcing or by in house Trailer Mechanics, Diesel Mechanics, Trailer Painters, etc.
• Ability to direct workforce in the daily requirements of maintaining a fleet of rentable trailers, power equipment, requirements of maintaining a fleet of rentable trailers power equipment.
• Use available resources to ensure a fleet of trailers is available and ready to rent to customers.
• Inspect trailers to determine repair/service, assign work, and follow up to confirm quality completion.
• Manage all expenses with the repair of trailers to meet budget.
• Inspect newly purchased used trailers for repair and service work.
• Inspect returned trailers for customers to determine repair and service work.
• Make decisions as to who is responsible for repair / service work.
• Climb, bend, stoop, to inspect trailers for repair / service work.
• Conduct trailer yard inventory to ensure accurate number of trailers available.
• Create trailer repair / service work to be performed by Trailer Mechanics.
• Inspect trailer repair and service work to ensure completion.
• Record repair / service work for non-customer related damage.
• Review cost for repair / service work including Trailer Mechanics time, parts, etc.
• Use computer and computer software to track repair / service work.
• Coordinate training to develop staff with skills to create a flexible fully effective work team.
• Communicate with a variety of individuals including customers, co-workers, and management.
• Inspect trailer including climbing inside, bending, stooping, etc., to view any damage or repair
• Will work in different climates based on season.
• Ability to drive tractor to move trailers for service work and organization of yard.
• Will backfill General Manager with job duties during absences.
• Ability to be a "Champion" to lead the team to work safely, while producing a quality end product.
• Will determine when outsourcing of service or repair is best to meet timeline and budget.

Required Skills:

• Strategic planning
• Problem solving
• Detail oriented
• Must possess a sense of urgency
• Be a team player in a fast-paced world class organization.
• Knowledgeable with Microsoft software especially Word, Power Point, and Excel.
• Practical experience or educational background with servicing and repairing transportation equipment.
• Excellent communication skills with staff and customers.
• Knowledgeable with power tools, welders, high lift, forklift, and other related trailer service equipment.
• Communicate with a variety of individuals including customers, co-workers, and management.
• Inspect trailer including climbing inside, bending, stooping, etc., to view any damage or repair
• Will work in different climates based on season.
• Ability to drive tractor to move trailers for service work and organization of yard.

Qualifications:

• Bachelor's degree in business management or related field (preferred)
• High School Diploma or equivalent required.
• Three to five years’ experience managing a multi-faceted trailer service center.
• Supervisory experience required.

Smartway does not use AI in the recruitment process.

Smartway is an equal opportunity employer committed to providing an inclusive and accessible employment experience. In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request throughout the recruitment and selection process. If contacted for an interview, please advise us if accommodations are required.