Service Coordinator

Superior Plus Propane; Sainte-Catherine; Sur place; CAD 60 000 - 65 000; Plein temps

Résumé du poste

Superior Plus Propane in Sainte-Catherine, QC seeks a Service Coordination Specialist to optimize dispatch and daily work orders for our Service Technicians, ensuring timely fulfillment and efficient routing.

You will coordinate appointments, monitor progress, and adjust schedules to meet customer needs while upholding safety and regulatory standards across propane service activities.

Fluency in French and English is required, with strong planning skills and a customer-focused approach.

Qualifications

• Minimum 1–2 years dispatch/coordination experience.
• Strong planning and organization; ability to multi-task.
• Bilingual in French and English, verbal and written.
• Proficient with MS Office; FSM experience preferred.
• Knowledge of propane/natural gas service regulations.
• Ability to work under seasonal demand pressures and meet fixed time constraints.

Responsabilités

• Serve as the primary contact for Service Technicians dispatching daily work orders.
• Review routing and adjust schedules to meet service requests.
• Confirm appointments and create recurring orders for compliance and maintenance.
• Monitor progress, productivity, and safety issues; communicate with Market Manager.
• Ensure service orders are completed accurately for billing and adhere to procedures.
• Uphold regulatory and safety standards in all operations.

Connaissances

Bilingual English-French

MS Office

Service coordination

Dispatch experience

Customer-focused

Safety awareness

Formation

Post-secondary education in operations/logistics (cert)

Outils

FSM software

Routing software

Description du poste

What you'll do:

• Build positive, collaborative relationships with all points of contact including and work collaboratively to utilize available resources to successfully meet customer needs and expectations.
• Act as the primary point of contact for Service Technicians dispatching daily work and ensuring order fulfillment. Monitor the progress and execution of the work plans and adjust schedules accordingly to meet customers' service requests and requirements. If necessary, process in a timely matter preapproved overtime request.
• Review and verify routing, ensure route efficiency prior to assigning as a daily work schedule.
• Confirm and verify service appointments, reschedule appointments and create recurring orders as required to meet external and internal requirements for compliance, maintenance, preventative maintenance and daily customer requests for service to increase efficiency and improve response time commitments to customers.
• Ensure optimization of time/utilization of service technicians, and make proactive changes if necessary. Collaborate with Market Manager(s) to update and provide feedback on day-to-day workflow and achievement of performance standards i.e. use of service (Pegasus, IFS/iPhone, etc.), productivity, utilization and efficiency, among others. Immediately inform the MM of any safety, performance and attendance issues or successes. The MM, as the direct report to the service technician, will then manage the situation accordingly, closing performance gaps against performance standards.
• Review, manage Service Technician work orders to ensure they are completed accurately for billing processing
• Comply and consistently utilize standard processes and procedures to effectively manage customer and operational needs.
• Promote adherence to all relevant Regulatory and Safety requirements, both legislated and internal standards.

What you bring:

• French and English, verbal and written.
• Relevant post-secondary education, and/or technical certification in operations or logistics.
• Minimum 1 to 2 years previous service coordination experience/dispatch.
• Proven Solid planning and organizational skills with ability to prioritize and multi-task.
• Ability to work effectively with seasonal demand pressures and meet fixed time constraints.
• Better than average understanding of the regional geography.
• Intermediate to advanced computer skills including Microsoft Office (Word, Excel, Outlook) are required; Experience with FSM preferred.
• Effective written and verbal communication skills, with proven ability to build positive working relationships.
• Customer-focused work style, with strong communication and organizational skills to meet our customer promise.
• Working knowledge of applicable National and Provincial regulations with respect to Propane or Natural Gas Service activities
• Working knowledge of applicable Departments of Transportation and Employment Standards as it relates specifically to the trucking/driving and transportation of dangerous goods.
• Safety and technical knowledge, with the ability to respond effectively to emergencies.

Salary: 60000$ to 65000$ annual(based skills, experience, qualifications, and geography).

Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.

This posting is a replacement for an existing vacancy. We do not use AI tools in the selection process and do not request pay history.