Operations & Client Services Coordinator - Hybrid Role

Fitch Group; Toronto; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid schedule

Tuition reimbursement

Healthcare benefits

Parental leave

Volunteer days

Job summary

Fitch Learning is a leader in financial services training, delivering learning solutions for professionals at all levels. We are seeking an Operations Coordinator in Toronto to support client service administration, exam operations, and process improvements within a dynamic, regulatory-focused team.

You will manage escalations, coordinate with exam vendors and maintain precise records while identifying automation opportunities. Bilingual English/French candidates are encouraged to apply.

Qualifications

• Experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• Comfortable managing escalated complaints and understanding complex rules affecting outcomes.
• Strong system skills with Salesforce, Zendesk, SharePoint, Microsoft Office and Copilot or similar platforms.
• Bilingual in French and English.

Responsibilities

• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

Skills

Salesforce

Zendesk

SharePoint

Microsoft Office

Copilot

Bilingual (French & English)

Tools

Copilot

Job description

Fitch Learning is a leader in financial services training, delivering learning solutions for professionals at all levels. We are seeking an Operations Coordinator in Toronto to support client service administration, exam operations, and process improvements within a dynamic, regulatory-focused team.

You will manage escalations, coordinate with exam vendors and maintain precise records while identifying automation opportunities. Bilingual English/French candidates are encouraged to apply.