Hybrid Consumer Onboarding & Ops Specialist

TransUnion; Burlington; Hybrid; CAD 55,000 - 69,000; Full time

Benefits offered by this job

Accommodation available

Job summary

TransUnion Canada is seeking a Specialist II, Consumer Operations Support within the Canada Enablement Team. This hybrid role manages onboarding, implementation, and operational requests across test and production environments, coordinating with Sales, Legal, Compliance, Billing, Technology, and Account Management.

The role requires 6+ years in customer service or operations, strong MS Office and Salesforce skills, data analytics ability, and a proven SLA track record. French fluency is an asset.

Qualifications

• 6+ years of experience in a customer service and/or operations environment.
• Strong proficiency with Microsoft Office Applications and Salesforce.
• Experience analyzing data and handling complex customer situations.
• Ability to meet SLA requirements with 100% quality and production.
• French fluency is an asset.

Responsibilities

• Manage customer onboarding, implementation, maintenance activities and operational requests.
• Lead multi-stakeholder calls, meetings, and discussions to provide updates and gather requirements.
• Review and prioritize ticket queues, project queues, and customer requests to ensure timely completion.
• Perform QA reviews of codes and onboarding activities to ensure accuracy and compliance.
• Provide leadership when the manager is away and support cross-functional teams.

Skills

Stakeholder management

Analytical thinking

Communication

Organizational skills

Independent work

Tools

Microsoft Office

Salesforce

Job description

TransUnion Canada is seeking a Specialist II, Consumer Operations Support within the Canada Enablement Team. This hybrid role manages onboarding, implementation, and operational requests across test and production environments, coordinating with Sales, Legal, Compliance, Billing, Technology, and Account Management.

The role requires 6+ years in customer service or operations, strong MS Office and Salesforce skills, data analytics ability, and a proven SLA track record. French fluency is an asset.