Operations Architect for Scalable Growth

The Bullpen; Vancouver; On-site; CAD 120,000 - 150,000; Full time

Job summary

The Bullpen builds and operates outbound sales development teams for B2B companies. We have grown revenue by more than 200% year over year and today support ~30 employees and 30+ active clients.

We are hiring a Director of Operations to scale to 60–90 employees and a new location, building the operating system, scorecards and cadences while preserving speed and culture. You will report to the Founder and CEO.

Qualifications

• 7+ years in operations or service delivery with at least 3 years leading or developing managers.
• Experience managing and developing new managers.
• Evidence of scaling a people-intensive business toward 100+ employees.
• Direct ownership of client delivery, customer success, workforce planning and forecasting.
• Strong financial judgement across utilization, capacity, unit economics and margin.
• Experience building operating systems, scorecards and cadences used by leaders.
• Ability to translate company priorities into execution across multiple functions.
• Calm, evidence-based leadership style with willingness to challenge the CEO when facts support it.

Responsibilities

• Build and run weekly and monthly operating cadence across client delivery, client success, hiring, capacity and leadership.
• Turn priorities into owners, deadlines, scorecards and follow-through.
• Create one reliable view of client health, rep performance, delivery risk, capacity and forecast.
• Build and maintain scorecards showing performance and where intervention is required.
• Standardize workflows including onboarding, campaign launch, reporting, escalation and performance management.
• Develop managers and leaders while holding them accountable for outcomes.
• Plan workforce capacity tied to launches, productivity and growth; partner with Finance and CEO.

Skills

Leadership

Operations planning

Forecasting

Change management

People development

Job description

The Bullpen builds and operates outbound sales development teams for B2B companies. We have grown revenue by more than 200% year over year and today support ~30 employees and 30+ active clients.

We are hiring a Director of Operations to scale to 60–90 employees and a new location, building the operating system, scorecards and cadences while preserving speed and culture. You will report to the Founder and CEO.