Operations Analyst

Global Technical Talent, an Inc. 5000 Company; Toronto; Hybrid; CAD 62,000 - 73,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Fund

Job summary

Global Technical Talent is seeking an Operations Analyst for a 6-month contract in Toronto, Hybrid—4 days in office. The role provides volume support in a call center environment, with 80% outbound calls and timely follow-up of client transfers into TD Wealth.

You will perform data entry and work with ISM, Kofax, and Case Management software, with a full training program provided. Qualifications include a university degree and 1–2 years in banking/financial services, plus strong Excel skills and

Qualifications

• University degree (undergraduate) required.
• 1–2 years of operations experience in banking/financial services.
• Strong Excel skills, including macros and data entry.

Responsibilities

• Make outbound calls and update internal systems.
• Operate within a call center environment with high outbound volume.
• Conduct timely follow-up on client transfers into TD Wealth (~80% of daily functions).
• Perform data entry in in-house systems (~20% of daily functions).
• Collaborate with ISM, Kofax, and in-house Case Management software.
• Participate in a daily 15-minute huddle.

Skills

Strong Excel

Outbound calling

Verbal & written communication

Attention to detail

Multi-tasking

Technical aptitude

Banking/financial services knowledge

Education

University degree

Tools

ISM

Kofax

Ticketing systems

In-house case management software

Job description

Onsite Flexibility: Hybrid – 4 days in office, Monday to Thursday

• Position Type: Contract
• Contract Duration: 6 months (with potential for extension)
• Pay Rate: C$30.00–C$35.00 / Hour (CAD)
• Shift / Schedule: Monday to Friday, 8:30 AM – 5:00 PM
• Travel Requirements: Not required

Operations Analyst

Location: Toronto, ON

Onsite Flexibility: Hybrid – 4 days in office, Monday to Thursday

Contract Details

• Position Type: Contract
• Contract Duration: 6 months (with potential for extension)
• Pay Rate: C$30.00–C$35.00 / Hour (CAD)
• Shift / Schedule: Monday to Friday, 8:30 AM – 5:00 PM
• Travel Requirements: Not required

Job Summary

This role exists to provide volume support for day‑to‑day operational functions within a collaborative, close‑knit team of 20 members. The position involves working in a call center environment, with 80% of functions focused on conducting outbound calls and being responsible for the timely and accurate follow‑up of client transfers from other financial institutions into TD Wealth. The remaining 20% of functions include data entry duties such as updating in‑house systems and working closely with ISM, Kofax (Imaging system), and in‑house Case Management software. The contractor will have access to customer data. A full week of training is provided with ongoing support throughout the engagement.

Key Responsibilities

• Make outbound calls to financial institutions and update internal systems
• Operate within a call center environment, managing high volumes of outbound communication
• Conduct timely and accurate follow‑up on client transfers from other financial institutions into TD Wealth (approximately 80% of daily functions)
• Perform data entry functions including updating in‑house systems (approximately 20% of daily functions)
• Work closely with ISM, Kofax (Imaging system), and in‑house Case Management software
• Participate in a daily 15‑minute huddle meeting
• Interact with external stakeholders and handle customer data responsibly
• Meet daily deliverable targets and performance metrics

Required Skills

• Operations experience in banking/financial services: 1–2 years
• Attention to detail and multi‑tasking skills
• High technical aptitude
• Strong Excel skills – solid understanding of using Excel spreadsheets, including spreadsheets with macros; must have the technical capability to learn and apply macros during training
• Excellent verbal and written communication skills for updating tickets and carrying out data entry duties
• Professional and interpersonal skills for making outbound phone calls (phone experience is a strong must‑have skill for this role)

Preferred Skills

• Call center experience
• Previous TD Wealth experience
• Previous experience with ISM, EIS, or Ticketing systems
• Banking experience
• Bilingual – French and English
• Experience with macros

Education Requirements

• University degree (undergraduate) required

Required Experience

• 1–2 years of overall professional experience
• 1–2 years of operations experience in banking or financial services

Work Environment / Physical Requirements

• Call center environment
• Daily 15‑minute team huddle
• No overtime expected
• No rotation required
• Contractor will have access to customer data

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a leading financial services and banking institution operating across Canada, with a broad network supporting wealth management, retail banking, and institutional financial services. The organization employs thousands of professionals across functions including operations analysts, accountants, solutions developers, technology specialists, and release train strategists who collaborate within agile, fast‑paced teams. With a team culture that emphasizes collaboration, growth, and long‑term development, this organization is consistently ranked among the top financial institutions in North America, serving millions of clients annually.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-12999 Industry: Data & Analytics

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