IT Operations Analyst II-Host Operations

TD; Toronto; On-site; CAD 53,000 - 74,000; Full time

Job summary

TD is seeking a candidate to join the Service Assurance Operations – Host/TDI Operations team in Toronto, Ontario, to monitor and support the banks critical batch environment across 24/7 service availability. Core duties include incident management, change management, and collaboration with cross-functional teams to ensure stability and rapid resolution of outages.

The role requires handling 12-hour rotating shifts (7am–7pm, 7pm–7am) in a high-demand environment, with emphasis on surveillance,

Responsibilities

• Effectively handle incident management for outages; communicate to clients during service outages and resolve with minimal impact to stakeholders
• Ensure timely notification and escalation of issues/problems, options and recommendations for prompt resolution
• Resolution of customer / client requests
• Provide effective change management discipline, ensuring stability to the production environment
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
• Support the installation, configuration, upgrade of business applications/systems in coordination with appropriate stakeholders

Job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Service Assurance Operations - Host/TDI Operations is a 7/24/365 Service Availability (Multi-Site Coverage) department responsible for providing frontline support and monitoring of the Banks critical batch environment. The primary focus of the team is surveillance of the banking environment, as well as reacting to any/all anomalies that are presented through a variety of monitoring tools: System Automation, IBM personal communications, ServiceNow, Omegamon, Automated Workflow, Control-M, SharePoint, TotalView, and xMatters. Host Operations monitors and supports the Information Management System (IMS), Customer Information Control System (CICS), as well as the physical Direct Access Storage Devices (DASDs) and Automated Tape Libraries (ATLs).

The successful candidate will work in an area focused on supporting one of the following:

• z/OS Infrastructure monitoring.

• z/OS Batch processing

• Distributed environment and network monitoring (TD Insurance Operations)

• AS/400 Batch processing

We are looking for self-motivated and focused individuals who enjoy a fast paced environment requiring attention to detail.

Incident Management

• Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders

• Ensure timely notification and escalation of possible or occurring issues/problems, options and recommendations for prompt resolution

• Resolution of customer / client requests

Change Management

• Provide effective change management discipline, ensuring stability to the production environment

• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution

• Support the installation, configuration, upgrade of business applications/systems in coordination with appropriate stakeholders

The department is 24/7/365, operating 12hr shifts on rotating basis (including holidays), rotating shift hours are 7am to 7pm, and 7pm to 7am.

This position will be located at:

SOC Datacentre (740 Progress Ave Scarborough, Ontario, Canada M1H 2X3)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet