Operations Agent

SmartRecruiters, Inc.; Dorval; On-site; CAD 40,000 - 55,000; Full time

Job summary

Transat is seeking an Operations Agent to coordinate airport operations at Montreal (YUL). You will plan, lead and control activities related to Air Transat flights, liaising with service providers, agencies and airport authorities, and briefing the crew.

You will monitor operations, manage delays, and prepare reports. Fluency in French and English is required, with strong multitasking and composure under pressure in a dynamic aviation environment.

Qualifications

• 3 years of experience in airport operations.
• Autonomous and resourceful.
• Fluent in French and English.

Responsibilities

• Plan, coordinate, communicate, lead and control the activities related to Air Transat flights at the Montreal airport (YUL).
• Interact with various service providers, governmental agencies and airport authorities;
• Responsible for briefing the crew;
• Monitor and coordinate the allocation of barriers;
• Elaboration of the loading plan;
• Communicate flight messages (MVT, DPM, LDM, etc.);
• Communicate UHF and VHF;
• Answer telephone calls and emails;
• Manage irregular situations (delays, diversions, flight cancellations, etc.);
• Code the various delays;
• Prepare operations reports;
• Monitoring of operations.

Skills

Airport operations

Multitasking

Under pressure

Communication skills

Education

High School Diploma or equivalent

Tools

AIMS

ALTEA

Job description

• Contract Type: Permanent - Full Time
• Job Category: Non-Unionized

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

The Operations Agent will be responsible for coordinating airport operations with various stakeholders.

• Plan, coordinate, communicate, lead and control the activities related to Air Transat flights at the Montreal airport (YUL);
• Interact with various service providers, governmental agencies and airport authorities;
• Responsible for briefing the crew;
• Monitor and coordinate the allocation of barriers;
• Elaboration of the loading plan;
• Consult and communicate flight messages (MVT, DPM, LDM, etc.);
• Communicate UHF and VHF;
• Answer telephone calls and emails;
• Manage irregular situations (delays, diversions, flight cancellations, etc.);
• Code the various delays;
• Prepare operations reports;
• Monitoring of operations.

Qualifications

• High School Diploma or equivalent;
• 3 years of experience (ideally in airport operations);
• Autonomous and resourceful;
• High level of professionalism;
• Good ability to communicate;
• Capable of evaluating and analyzing operational needs;
• Very good knowledge about the all facets of the aviation industry;
• Understanding of various of IT systems ( AIMS, and ALTEA) an asset;
• Capable of working under pressure
• Capable of multitasking
• Oral and written fluency in French and English *

* A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Additional Information

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Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.