Operations Agent

Air Transat; Montreal (administrative region); On-site; CAD 40,000 - 60,000; Full time

Job summary

Air Transat at Montréal-Trudeau International Airport is seeking an Operations agent to coordinate flights and related activities with airport stakeholders to ensure on-time performance and smooth operations.

You will plan, communicate, direct and control activities for Air Transat flights at YUL, interface with service providers and authorities, manage irregular operations, and maintain detailed operation reports.

Qualifications

• High school diploma or equivalent required.
• 3 years of experience in airport operations preferred.
• Autonomy, resourcefulness and professionalism essential.
• Strong communication skills in French and English.
• Ability to evaluate and analyze operational needs.
• Very strong knowledge of aviation facets is required.

Responsibilities

• Coordinate operations with airport stakeholders at YUL.
• Plan, coordinate, communicate, direct and control flight activities.
• Interact with service providers, government agencies and authorities.
• Monitor and coordinate gate assignments and load plans.
• Transmit flight messages and manage radio communications (UHF/VHF).
• Handle phone calls and emails; maintain logs and reports.
• Manage irregular operations (delays, diversions, cancellations).
• Codify delays and complete operations reports.
• Follow up on operations to ensure on-time performance.

Skills

Autonomy

Resourcefulness

Communication

Analytical skills

Under pressure

Multitasking

Aviation knowledge

French English bilingual

Education

High school diploma

Tools

AIMS

ALTEA

Job description

Company Description

Be part of the journey!

Our mission is to be our customers' and team's favorite airline.

Open-mindedness, care for others, intelligence at work and above all a healthy dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline on several occasions, and this is only the beginning.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

Job Description

The operations agent will be responsible for coordinating operations with various stakeholders at the airport.

• Plan, coordinate, communicate, direct and control activities related to Air Transat flights at YUL;
• Interact with various service providers, government agencies and airport authorities;
• Monitor and coordinate gate assignment;
• Validation of load plans;
• Consult and transmit flight messages (MVT, DPM, LDM…);
• UHF and VHF communication;
• Answer telephone calls;
• Answer emails;
• Management of irregular situations (delays, diversions, flight cancellations…);
• Codify delays;
• Complete operations reports;
• Follow-up of operations.

Qualifications

• High school diploma or equivalent;
• 3 years of experience (ideally in the field of airport operations);
• Possess a sense of autonomy and resourcefulness;
• Professionalism;
• Have good communication skills;
• Ability to evaluate and analyze operational needs;
• A very high knowledge of all facets of aviation;
• Knowledge of computer systems (AIMS and ALTEA) an asset;
• Be able to work under pressure;
• Be able to multitask;
• Oral and written mastery of French and English *

*A good command of French is required for positions in Quebec. The incumbent will have to communicate frequently in English, orally and in writing, with colleagues, clients or other stakeholders, both in Quebec and internationally.

Additional Information

This position is located at Montréal-Trudeau International Airport.

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Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity has primacy. We strive to bring together a workforce that reflects the diversity of our customers as well as the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, indigenous peoples and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, contact us so that we can work together to meet your needs appropriately.