Passenger Services Supervisor (14-month Temporary)

Air Transat; Quebec; On-site; CAD 70,000 - 100,000; Full time

Job summary

Air Transat in Canada is seeking a Ground Operations Supervisor at the airport to oversee all aspects of ground handling, ensuring safety standards and mentoring teams for consistent service. You will coordinate with partners and authorities to maintain smooth operations.

The role requires DEC or equivalent, 7–9 years in passenger service with 3 years in a team-lead capacity, and fluency in French and English.

Qualifications

• Experience in ground operations and flight operations.
• Strong organizational and problem-solving skills.
• Ability to multitask under pressure and adapt to changing priorities.
• Excellent communication in French and English.
• Knowledge of regulatory requirements (TC, CBSA, USCBP) is a plus.

Responsibilities

• Oversee all aspects of ground operations while maintaining safety and quality standards.
• Ensure compliance with airport policies and procedures, including passenger handling.
• Co-ordinate with partners, suppliers, and service providers to meet SLAs.
• Provide coaching and mentorship to operational teams.
• Manage delays, irregular operations, and emergencies, and liaise with authorities.

Skills

Ground operations knowledge

Team leadership

Bilingual French/English

Organizational skills

Problem-solving

Multitasking under pressure

Regulatory knowledge (Transport Canada

Education

DEC or equivalent

Tools

MS Office

Job description

Company Description

Be part of the journey!

Our mission is to be our customers' and team's favorite airline.

Open-mindedness, care for others, intelligence at work, and above all, a healthy dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline several times over, and this is only the beginning.

Want to join us? You'll have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

Job Description

Job Description

The supervisor is responsible for overseeing all aspects of ground operations and ensuring they comply with Air Transat's high standards and safety requirements. As an ambassador for the Company, they must also promote and maintain a safety culture at all times.

• Ensure compliance with Air Transat's airport policies and procedures regarding passenger handling, both at check-in and boarding by assisting and coaching handling agent teams.
• Communicate guidelines to airport business partners;
• When necessary, attend operational meetings and ensure follow-up on Service Level Agreements (SLAs) with our suppliers;
• Conduct station inspections in accordance with company programs, identify corrective measures, and ensure their implementation;
• Provide coaching and mentoring to operational teams, both Air Transat's and those of various service providers;
• Manage station delays, emergency events, and irregular operations;
• Work closely with airport authorities, government agencies, and ground service agents.

Qualifications

• College diploma (DEC) or equivalent experience related to the field (an asset);
• Minimum of 7 to 9 years of experience in passenger service, including 3 years as a passenger service team lead;
• Knowledge of Transport Canada regulations surrounding airlines as well as Canada Border Services Agency (CBSA) and US Customs and Border Protection (USCBP) regulations;
• Extensive experience in ground operations and understanding of flight operations;
• Excellent organizational and problem-solving skills, ability to multitask, and demonstrated ability to work effectively under pressure;
• Ability to work flexible hours according to operational needs;
• Excellent knowledge of MS Office suite software;
• Oral and written mastery of French and English*

*A good command of French is required for positions in Quebec. The incumbent will need to communicate frequently in English, both orally and in writing, with colleagues, clients, or other stakeholders, both in Quebec and internationally.

Additional Information

The workplace is at the airport and the work schedule is 4 days of 10 hours per week (day, evening, night, rotating).

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity takes precedence. We strive to bring together a workforce that reflects the diversity of our customers as well as the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, indigenous peoples, and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you require accommodation measures, please contact us so that we can work together to properly meet your needs.