Call Center Agent

Air Transat; Montreal (administrative region); Hybrid; CAD 34,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Starting salary $17.75/hour

3 weeks vacation + 5 personal days

Travel benefits

Comprehensive benefits package

RRSP

Employee referral program

Job summary

Air Transat is seeking a customer service representative for a hybrid role in Montreal. You will answer calls from customers and travel agents, promote Transat products, assist clients with website navigation, and deliver exceptional service with empathy and professionalism.

The position offers a schedule based on operational needs, training on-site, and travel benefits. Fluency in French and English is essential, with additional languages considered an asset.

Qualifications

• Minimum of one year of call center experience.
• Bilingual in French and English, both spoken and written.
• French communication is required for Quebec locations; English may be used with colleagues and clients internationally.
• Spanish or Portuguese proficiency is an asset.

Responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents.
• Promote Transat products and services (seat selection, baggage, insurance, etc.).
• Assist customers with navigating our websites.
• Provide exceptional customer service with empathy, active listening and professionalism.

Skills

Customer service

Bilingual: French & English

Call center experience

Empathy & active listening

Multitasking with multiple systems

Job description

Company Description

Be Part of the Journey! Our mission is to be the airline of choice for both our customers and our team members. Open-mindedness, caring for others, working smart, and, above all, having fun allow us to accomplish great things every day. Our commitment has earned us the title of World’s Best Leisure Airline on multiple occasions, and this is only the beginning. Ready to join us? You’ll enjoy exclusive travel privileges that allow you to explore the world and create unforgettable memories. You’ll also have the opportunity to work in modern, inspiring environments.

What We Offer

• A hybrid position, with all computer equipment provided. Regular visits to the office will be required.
• A starting salary of $17.75/hour, enhanced through performance incentives and bonus programs.
• A guaranteed salary increase upon obtaining the South Package qualification.
• 3 weeks of vacation plus 5 personal days upon hire.
• Immediate travel benefits, including unlimited standby tickets, confirmed tickets, and exclusive travel discounts to help you create unforgettable experiences.
• A dynamic and stimulating environment where you can develop your talents and build a rewarding career.
• A comprehensive benefits package, including group insurance, an RRSP, and highly desirable travel privileges.
• An attractive employee referral program: refer talented people like you and get rewarded!

Job Description

Your Responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.).
• Promote Transat products and services (e.g., seat selection, baggage, special services, insurance, and more).
• Assist customers with navigating our websites.
• Provide exceptional customer service with empathy, active listening, and professionalism.

What We Provide

• A schedule based on operational needs, confirmed in advance and aligned with your seniority and preferences.
• Personalized training and onboarding to help you master our products and systems. Two to three days onsite will be required during the training and onboarding period.
• Two work options to fit your lifestyle:
  • At our Montréal office, located at 300 Léo-Pariseau, just steps away from Mount Royal Park.
  • In a hybrid work model, depending on your flexibility.

Qualifications

What We're Looking For

• Comfortable using computer tools and working with multiple systems.
• Day position: Variable schedule of approximately 37.5 hours per week, operating 7 days a week, with shifts that may be scheduled between 7:00 a.m. and 9:00 p.m., based on preferences, availability, and seniority.
• Minimum of one year of call center experience.
• Experience in the travel industry is considered an asset.
• Recognized for delivering excellent customer service.
• Bilingual in French and English, both spoken and written.*
• Proficiency in Spanish or Portuguese is considered an asset.
• A strong command of French is required for positions located in Quebec. The person in this role will be required to communicate frequently, both verbally and in writing, in English with colleagues, customers, or other stakeholders in Quebec and internationally.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.