Part-Time CSR: Customer Support & Sales (Mon-Sat 2-7pm)

FedEx Logistics; Winnipeg; On-site; CAD 21,000 - 28,000; Part time

Job summary

FedEx Logistics is seeking an interview-position CSR to provide accurate customer assistance and perform essential administrative tasks. The role emphasizes direct customer interface and supporting ongoing sales opportunities.

Candidates should be prepared to complete training, handle a range of duties, and contribute to a high-pressure work environment. This position supports ongoing growth and service excellence in a logistics setting.

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Must complete all basic and recurrency training.
• Ability to lift 70 lbs and maneuver packages up to 150 lbs with equipment.
• Must achieve minimum thresholds on mandatory testing and training.
• Operate in a Windows PC environment.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem-solving skills.
• Good negotiation skills.
• Demonstrated ability to handle stress in a monitored, changing environment.

Responsibilities

• Provide accurate information and assistance to customers requiring direct interface.
• Perform administrative duties necessary for efficient operations.
• Promote continued sales and generate incremental revenue wherever possible.

Skills

Interpersonal skills

Verbal communication

Analytical skills

Problem solving

Negotiation skills

Stress management

Ability to lift heavy packages

Education

High school diploma

College diploma preferred

Tools

Knowledge of Canadian Customs regulations

Knowledge of FedEx Express and Ground products/services

Windows PC environment proficiency

Job description

FedEx Logistics is seeking an interview-position CSR to provide accurate customer assistance and perform essential administrative tasks. The role emphasizes direct customer interface and supporting ongoing sales opportunities.

Candidates should be prepared to complete training, handle a range of duties, and contribute to a high-pressure work environment. This position supports ongoing growth and service excellence in a logistics setting.