Operations Administrator II

Federal Express Corporation Canada; Montreal (administrative region); On-site; CAD 42,000 - 60,000; Full time

Job summary

Federal Express Corporation Canada seeks an Operations Administrator II for its Saint-Laurent, QC facility. The role supports linehaul operations, records management, and quality assurance while delivering front-line customer service. Bilingual French and English are required for Quebec residents.

This full-time position emphasizes accuracy, organization, and rapid response in a dynamic hub environment. As part of the Facility Operations division, you will coordinate clerical tasks, manage

Qualifications

• High School Diploma or GED is required.
• Two years of customer service, clerical, or related experience; dock operations or distribution centre experience preferred.
• General business skills including typing, data entry and review, and use of phone, copier, and fax.
• Microsoft Office proficiency and comfort with web-based applications.
• Customer service skills to respond effectively and professionally to a range of requests.
• Time management, organizational, and multi-tasking abilities for a fast-paced environment with changing priorities.
• Bilingualism in French and English is required for candidates residing in Quebec.

Responsibilities

• Perform clerical and administrative functions across hub and station operational areas, including linehaul and quality assurance.
• Serve as the first point of contact for customers, handling inquiries with professionalism and efficiency.
• Process damaged and incorrectly addressed packages in a timely manner to minimize delivery delays.
• Manage records in accordance with company standards across all assigned operational areas.
• Support quality assurance activities as required within the hub and station environment.
• Handle data entry and review using general business tools including typing, phone, copier, and fax.
• Use Microsoft Office software and web-based applications to complete daily assignments and reporting.
• Manage multiple tasks and shifting priorities while maintaining high accuracy and attention to detail in a fast-paced environment.

Skills

Administrative experience

Customer service

Microsoft Office

Data entry

Time management

Multi-tasking

Bilingual French & English

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx is looking for an Operations Administrator II to join their team at the Saint-Laurent, Quebec facility located at 6415 Cote de Liesse. This is a full-time position within the Facility Operations division of Federal Express Corporation Canada, offering an opportunity to work at the heart of one of Canada's most recognized logistics networks.

In this role, you'll be the first point of contact for customers while also keeping operations running smoothly behind the scenes. From records management and quality assurance to handling damaged parcels and coordinating linehaul activity, the day-to-day work is varied, fast-paced, and essential to on-time delivery performance.

About the Role: Operations Administrator II

The Operations Administrator II is responsible for performing clerical and administrative functions across hub and station operational areas. This includes supporting linehaul operations, maintaining records management systems, contributing to quality assurance processes, and delivering front-line customer service. You'll also tend to damaged and incorrectly addressed packages in a timely manner to help optimize delivery timelines.

Given the bilingual nature of the Quebec workplace, candidates residing in Quebec must be fluent in both French and English. The role requires strong attention to detail, the ability to manage shifting priorities, and a professional approach when interacting with customers and colleagues alike. Shift details will be confirmed upon hiring.

Benefits and Salary

FedEx Canada offers a full-time regular employment position with the stability and reputation of a globally recognized logistics company. While specific compensation details were not listed in this posting, FedEx is known for offering competitive pay and benefits packages to its Canadian employees. For precise compensation information, candidates are encouraged to inquire during the recruitment process.

Job Details

Job Type: Full-Time, Regular

Company: Federal Express Corporation Canada

Location: 6415 Cote de Liesse, Saint-Laurent, QC H4T 1E5

Responsibilities

The Operations Administrator II plays a key role in keeping the hub and station running efficiently. Strong administrative follow-through and clear communication are central to success in this position.

• Perform clerical and administrative functions across all hub and station operational areas, including linehaul and quality assurance
• Serve as the first point of contact for customers, handling a variety of inquiries with professionalism and efficiency
• Process damaged and incorrectly addressed packages in a timely manner to minimize delivery delays
• Manage records in accordance with company standards across all assigned operational areas
• Support quality assurance activities as required within the hub and station environment
• Handle data entry and review using general business tools including typing, phone, copier, and fax
• Use Microsoft Office software and web-based applications to complete daily assignments and reporting
• Manage multiple tasks and shifting priorities while maintaining high accuracy and attention to detail in a fast-paced environment

Requirements / Skills

FedEx is looking for a candidate who brings solid administrative and customer service experience to the table, ideally with exposure to a dock operations or distribution centre environment. The ideal person is organized, tech-savvy, and comfortable juggling competing priorities without losing focus on accuracy or professionalism.

• High School Diploma or GED is required for this position
• Two (2) years of customer service, clerical, or related experience required; experience in a dock operations or distribution centre setting is preferred
• General business skills including typing, data entry and review, and use of phone, copier, and fax
• Microsoft Office proficiency and comfort with web-based applications
• Customer service skills to respond effectively and professionally to a range of requests
• Time management, organizational, and multi-tasking abilities suited to a fast-paced environment with changing priorities
• Bilingualism in French and English is required for candidates residing in Quebec

Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred. General business skills such as typing; data entry and review; and use of phone, copier and fax.