Operational Training Specialist

Intelcom | Dragonfly; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

Intelcom, a leading last-mile carrier in e-commerce, is seeking a Training and Development Specialist to design and implement effective training programs. You will assess training needs, collaborate with stakeholders, and evaluate program effectiveness, ensuring that staff are well-prepared for operational successes. Your expertise will drive the integration of innovative training approaches within a fast-paced environment.

Qualifications

• Minimum 3-5 years experience in training and development.
• Ability to implement effective training programs.
• Certification in training and development preferred.

Responsibilities

• Design and develop comprehensive training programs.
• Deliver training through virtual and classroom methods.
• Conduct needs assessments to identify knowledge gaps.

Skills

Strong communication

Presentation skills

Organizational skills

Time management

Collaboration

Proficiency in LMS

Education

Bachelor's degree in Education, Business Administration, Human Resources

Job description

Ride the next mile with us!

Responsibilities

• Develop Training Programs: Design and develop comprehensive training programs tailored to the needs of various operational projects.
• Conduct Training Sessions: Deliver training through various methods, including classroom sessions, virtual training, and one-on-one coaching.
• Assess Training Needs: Conduct needs assessments to identify gaps in knowledge and skills among employees.
• Evaluate Training Effectiveness: Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
• Collaborate with Stakeholders: Work closely with project managers, department heads, and subject matter experts to ensure training aligns with operational goals.
• Maintain Training Records: Keep accurate records of training activities, attendance, and outcomes.
• Stay Updated: Keep abreast of the latest trends and best practices in training and development.
  
  

Qualifications

• Education: Bachelor's degree in Education, Business Administration, Human Resources, or a related field.
• Experience: Minimum of 3-5 years of experience in training and development, preferably in an operational or project-based environment.
• Skills:
• Strong communication and presentation skills.
• Ability to implement effective training programs.
• Proficiency in using Learning Management Systems (LMS) and other training tools.
• Excellent organizational and time management skills.
• Ability to work collaboratively with diverse teams.
  
  

Preferred Qualifications

• Certification in training and development (e.g., CPTD, ATD).
• Experience with virtual training platforms.
• Knowledge of industry-specific regulations and standards.
  
  

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.