Ontario Works Casemanager - Client-Centered & Impactful

Niagara Region; Welland; On-site; CAD 52,000 - 56,000; Full time

Job summary

Niagara Region seeks an Ontario Works Casemanager to support individuals and families in the Niagara Region, helping them access services and achieve life stability. You will develop personalized plans, coordinate referrals, and advocate within a client-centred team.

This temporary, full-time position in Welland requires 2+ years in casemanagement, knowledge of relevant legislation, and strong teamwork. The role emphasizes DEI-informed services and data privacy.

Qualifications

• University degree in a social science or social work field, or equivalent education/experience.
• Experience in casemanagement and client assessment in human/social services.
• Familiarity with Ontario Works Act, regulations and privacy guidelines.
• SAMS/HIFIS or provincial databases experience preferred.

Responsibilities

• Develop person-centred case plans and coordinate supports.
• Refer clients to community services and advocate on their behalf.
• Apply decision-making within complex legislative and policy contexts.

Skills

Interpersonal skills

Communication

Analytical skills

Problem solving

Time management

Documentation

Advocacy & negotiation

Confidentiality

Cultural sensitivity

Multilingual

Education

University degree (social sciences or social work)

DEI/diversity training preferred

Job description

Niagara Region seeks an Ontario Works Casemanager to support individuals and families in the Niagara Region, helping them access services and achieve life stability. You will develop personalized plans, coordinate referrals, and advocate within a client-centred team.

This temporary, full-time position in Welland requires 2+ years in casemanagement, knowledge of relevant legislation, and strong teamwork. The role emphasizes DEI-informed services and data privacy.