Ontario Works Casemanager

Niagara Region; Welland; On-site; CAD 52,000 - 56,000; Full time

Job summary

Niagara Region seeks an Ontario Works Casemanager to support individuals and families in the Niagara Region, helping them access services and achieve life stability. You will develop personalized plans, coordinate referrals, and advocate within a client-centred team.

This temporary, full-time position in Welland requires 2+ years in casemanagement, knowledge of relevant legislation, and strong teamwork. The role emphasizes DEI-informed services and data privacy.

Qualifications

• University degree in a social science or social work field, or equivalent education/experience.
• Experience in casemanagement and client assessment in human/social services.
• Familiarity with Ontario Works Act, regulations and privacy guidelines.
• SAMS/HIFIS or provincial databases experience preferred.

Responsibilities

• Develop person-centred case plans and coordinate supports.
• Refer clients to community services and advocate on their behalf.
• Apply decision-making within complex legislative and policy contexts.

Skills

Interpersonal skills

Communication

Analytical skills

Problem solving

Time management

Documentation

Advocacy & negotiation

Confidentiality

Cultural sensitivity

Multilingual

Education

University degree (social sciences or social work)

DEI/diversity training preferred

Job description

Job Opening

CUPE 1287

Job Title: Ontario Works Casemanager

Job Opening Id: 46452 # Required : 1

Business Unit: Community Services Division : SAEO

Worksite: Welland Comm Svcs & Bus Lic Standard Hours : 35.00 / week

Full/Part Time: Full-Time Regular/Temporary : Temporary

Salary Grade: 14 Salary Range : $ 37.87 - $ 40.44

Post Date: 2026-10-26 Close Date : 2026-10-30

Location: Welland, ON

Temporary Duration: Approximate Duration: 3 months.

The duration of the contract may change to align with the award date.

Division: SAEO

Job Description

Working as part of a client-centered team, the Ontario Works Casemanager assists individuals and families in the Niagara Region access the supports and services they need to achieve life stabilization goals, including financial independence and employability. This involves a person-centred approach to develop and implement individualized case plans, coordinating services, making referrals to supporting agencies, and advocacy. This position applies critical decision making principles within a complex legislative and policy environment.

Qualifications

Education

• Completion of a university degree program, preferably with a Social Science or Social Work-related discipline, or, an equivalent combination of education, training, and experience
• Additional training such as de-escalation, effective communication, crisis intervention, naloxone, poverty reduction, sensitivity training and Diversity, Equity and Inclusion (or related) is preferred

Knowledge

• Over 2 years of experience in casemanagement and assessment in a human/social service environment
• Knowledge of applicable legislation, employment assistance programs, policies, guidelines and frameworks (i.e. Ontario Works Act, regulations and directives, Municipal Freedom of Information and Protection of Privacy Act, etc)
• Experience working with provincial databases and related systems (i.e. SAMS, HIFIS) is strongly preferred
• Knowledge and understanding of local community resources and their programs
• Experience providing person-centered, DEI informed services and supports to individuals with varying experiences and identities
• Experience working collaboratively with diverse communities, groups and organizations with knowledge, experience and commitment to equal access, equity and diversity
• Knowledge and experience in addictions, mental health, concurrent disorders, trauma, poverty, and gender-based violence is preferred
• Experience dealing with highly sensitive and confidential information

Skills

• Excellent interpersonal, communication (oral and written) and teamwork skills to relate to individuals, families, peers, and other community partners in a calm and professional manner
• Excellent analytical, problem solving, organizational, critical thinking, and time management skills
• Ability to analyze and assess individuals employability and financial resources for the purpose of financial eligibility and appropriate referrals
• Effective notation and computer skills (Microsoft office, databases) to complete documentation and related administrative duties
• Strong advocacy, coaching, collaboration, de-escalation, mediation, and negotiation skills
• Ability to handle sensitive and/or confidential information with diplomacy, tact, and discretion
• Demonstrated ability to form relationships and build rapport with individuals and families based on trust and empowerment
• Fluency in other languages is an asset
• Ability to adapt to a fast changing environment
• Demonstrates culturally sensitive approaches and strategies with diverse populations

Special Conditions

• Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.

About Us

Niagara Region serves a diverse urban and rural population of more than 475,000 and is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and community partners, the Region delivers high-quality programs and services that support the well-being of individuals, families and communities. Nestled between Lakes Erie and Ontario, the Niagara peninsula is home to fertile agricultural land, the majesty of Niagara Falls, vibrant modern cities, Canada's most developed wine industry, and communities rich in history, recreation and culture. With a temperate climate, breathtaking countryside and easy access to neighbouring New York State, Niagara attracts more than 14 million visitors each year, along with new residents and businesses. Niagara Region values diversity in background and experience and is committed to building an inclusive workforce that reflects the community it serves, strengthening programs and services across Niagara. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds to apply. Our recruiters will evaluate your suitability for the role.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

If You Require An Accommodation For The Application Process In Accordance With The Ontario Human Rights Code And The Accessibility For Ontarians With Disabilities Act , The Alternate Formats For Contacting Us Are As Follows

• Email: [e-mail]
• Phone: [phone] or 1-800-263-7215
• Bell Relay: 1-800-855-0511
• In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department