Employment Counselor - IES

Newcomer-Women; Toronto; On-site; CAD 85,411,000 - 99,187,000; Full time

Benefits offered by this job

Accommodations available upon request

Job summary

Newcomer Women’s Services Toronto is hiring an Employment Consultant to welcome job seekers and guide them through the employment process. You will act as an anchor in case management, assess client needs, and apply Employment Ontario knowledge to remove barriers and achieve targets.

You will conduct eligibility assessments, deliver workshops, manage a 200-client caseload, and build strong relationships with employers and community partners to create sustainable opportunities.

Qualifications

• Post-secondary degree in Career and Work Counselling/Adult Education or equivalent required.
• Minimum 3 years of case management experience required.
• Experience coaching and mentoring clients with complex barriers and inclusion groups.
• Knowledge of local labour market, resources and government programs.
• Strong literacy and familiarity with CRM and social media tools.

Responsibilities

• Conduct eligibility assessments and develop individualized action plans for job seekers.
• Deliver end-to-end employment services including job readiness workshops and one-on-one coaching.
• Manage a caseload of about 200 clients using CRM and case management systems.
• Provide comprehensive case management and develop personalized employment plans.
• Build relationships with employers and community agencies to connect clients with opportunities.

Skills

Case management

Coaching

Relationship building

CRM software

Microsoft Office

Education

Post-secondary degree in Career and Work Counselling/Adult Education

CCDP designation (asset)

Tools

CRM software

CaMS

ICM

Microsoft Office

Job description

Integrated Employment Services Full Time Toronto, ON $31.42 CAD per hour

Location: This position is primarily based at 355 Church Street, Toronto, with the possibility of working at any of our other locations when needed.

Vacancy: Existing

Vacancy number: IES-0021

Number of openings: 2

Rate of Pay per Hour: $31.42

Classification: Temporary Contract, extended leave of absence coverage for up to 12 or 18 months

Hours: Full-time, In- person, 9am to 5pm

Application Deadline: September 30, 2026 11:59pm EST

Position Summary

The Employment Consultant is the first point of contact for all NEW job seekers; their job is to welcome people and convey a friendly, professional, knowledgeable and efficient atmosphere. Their role is as the ‘anchor’ to the job search/case management process and assess client needs. This position requires a responsive employment consultant who is client-focused and knowledgeable re: the Employment Ontario model and job search barriers. You are collaborative, take initiative, and work within the policies and are accountable and responsible for specific targets. You are a lifelong learner, who is passionate about connecting marginalized community members to employment opportunities.

Key Responsibilities

• Conduct eligibility assessments and develop individualized action plans for job seekers.
• Deliver end-to-end employment services, including job readiness workshops, one-on-one coaching, and referrals to community resources and training programs.
• Manage a caseload of approximately 200 clients using CRM software and Case management systems, maintaining accurate records of client progress, referrals, and outcomes.
• Provide comprehensive case management, including intake, assessment, and the development of personalized employment plans.
• Support clients in identifying their strengths, addressing employment barriers, and building action plans for job readiness and retention.
• Conduct follow-ups to ensure client progress and provide additional support as needed.
• Provide advocacy and support for clients in areas of employment, skills training, social assistance, and equitable access to services.
• Facilitate workshops to prepare clients for job search, interviews, and successful workplace integration, with a holistic focus.
• Meet monthly/yearly performance requirements and maintain professional and effective information tracking systems on all activities performed
• Conduct needs assessments and career testing in individual and/or group settings.
• Meet individual, organizational and Employment Ontario program goals/targets, service utilization targets, and monthly statistical requirements.
• Maintain professional and effective updated information tracking systems on all activities performed.
• Build and maintain relationships with private and public sector employers to connect clients with sustainable job opportunities.
• Maintain strong internal and external partner relationships to facilitate referrals and holistic support.
• Host community and employer events, job fairs, and networking opportunities.
• Proactively identify and research sector-specific opportunities for clients.
• Contribute to maintaining the NEW job board and ensuring job postings are current.
• Attend Job Fairs and other employer-related networking opportunities
• Host community and employer events
• Research and identify employers and sector opportunities on behalf of clients
• Post‑secondary degree or equivalent in Career and Work Counselling/Adult Education or a relevant field and/or 5 years directly related work experience
• Minimum 3 years of Case management experience required
• Experience coaching and mentoring clients, working with individuals with complex barriers and inclusion groups, and building partnerships with employers, community agencies, and other stakeholders.
• Knowledge of the local labour market, community resources and government assistance programs
• Knowledge of job search techniques, career development tools and issues relating to unemployment
• Strong detail literacy, including social media, CRM and Microsoft Office Suite
• Adherence to confidentiality and professional codes of conduct
• Certified Career Development Practitioner (CCDP) designation is considered an asset
• Experience with provincial government and other online tools such as ICM, CaMS and online employment services

Newcomer Women’s Services Toronto is an equal opportunity employer and encourages applications from women, newcomers, and underrepresented groups.

Note: Accommodations are available upon request for all aspects of the selection process. Please inform us of any needs in advance.

Disclaimer: Artificial Intelligence (AI) tools will not be used in the screening, evaluation or selection of candidates. All applications are reviewed and assessed by our hiring team.