Bilingual Ontario Works Caseworker II

City of Hamilton; Hamilton; Sur place; CAD 60 000 - 80 000; Plein temps

Résumé du poste

The City of Hamilton is seeking an Ontario Works Worker II who is bilingual in English and French to join our Human Services team. You will manage a diverse caseload, deliver the Ontario Works program, assess eligibility, and refer participants to employment and community supports within a client-centered approach.

You will develop and monitor individual service plans, maintain records, and collaborate with partner agencies. A valid driver’s license and strong communication skills are required.

Qualifications

• Two-year Community College Program in Social Services with field experience.
• Demonstrated experience in a human, social and customer service field.
• Ability to provide excellent client-centered service.
• Ability to establish and maintain effective working relationships with clients, co-workers, agencies and the public.
• Knowledge of community resources and ability to refer appropriately.
• Experience in assessing needs to support clients in achieving goals.
• Ability to write reports, maintain case notes and compile statistics.
• Knowledge of resources in the community and ability to stay up to date.
• Ability to adapt to change in a dynamic work environment.
• Ability to work in a fast-paced environment and respond to crises.
• Strong interpersonal skills and ability to work both independently and in a team.
• Ability to balance a varied caseload within prescribed timelines.
• Valid Ontario Class G Driver’s license with reliable vehicle.
• Must be bilingual (English and French).

Responsabilités

• Reports to a Human Services Supervisor and manages a large, diverse caseload.
• Deliver Ontario Works program, assess and refer to employment/community supports.
• Develop and monitor individual service plans with participants.
• Assess eligibility and compliance for benefits per Ontario Works Act.
• Review financial assistance payments and replace lost/stolen cheques.
• Conduct interviews in-person or by phone to determine eligibility.
• Use SAMS for reporting and documentation and maintain confidential records.
• Provide guidance and referrals to services and community agencies.
• Promote Ontario Works program and services to the community.
• Testify in court when required and respond to emergencies.

Connaissances

Bilingual English/French

Counselling

Interviewing

Client-centered service

Case management

Formation

Two-year Community College Program in Social Services

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Description du poste

The City of Hamilton is seeking an Ontario Works Worker II who is bilingual in English and French to join our Human Services team. You will manage a diverse caseload, deliver the Ontario Works program, assess eligibility, and refer participants to employment and community supports within a client-centered approach.

You will develop and monitor individual service plans, maintain records, and collaborate with partner agencies. A valid driver’s license and strong communication skills are required.