Onsite IT Support Specialist – Windows, macOS & M365

Amperesand; Reno No. 51; On-site; CAD 104,000 - 146,000; Full time

Benefits offered by this job

Medical, vision, and dental benefits

401k retirement savings plan

PTO and holidays

Incentive Stock Options

Commuter Benefits

Maternal/Paternal leave

Job summary

Amperesand is seeking an IT Support Specialist to join our Reno IT team full-time. You will be the first point of contact for technical issues, supporting employees across hardware, software, accounts, and connectivity to keep systems running smoothly.

You will install and configure workstations, manage device enrollment, and assist with security and onboarding/offboarding tasks while delivering friendly, clear support to staff with varying technical skills.

Qualifications

• 3+ years in a helpdesk or desktop support role.
• Experience with Windows and macOS environments.
• Familiarity with Microsoft 365 administration and Entra ID user management.
• Basic networking knowledge (DHCP, DNS, Wi‑Fi).
• Experience with Jira Service Management is a plus.
• Strong problem-solving and customer service orientation.
• Onsite work in Reno, NV five days per week.

Responsibilities

• Serve as the primary point of contact for incoming helpdesk tickets and walk-up requests.
• Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve issues in Windows and macOS environments.
• Support Microsoft 365 apps including Outlook, Teams, SharePoint, and OneDrive.
• Assist with Entra ID user management, including password resets and access requests.
• Set up new employee workstations with imaging, software installs, and accounts.
• Manage device enrollment and compliance via Intune and jamf.
• Support conference room tech, video conferencing, and general IT needs.
• Diagnose and escalate network connectivity issues with switches, APs, and VPNs.
• Document all requests and maintain accurate asset and software license records.
• Assist with onboarding/offboarding tasks and ensure data security and confidentiality.
• Identify recurring issues and suggest improvements to reduce volume.
• Maintain clear, friendly communication with staff of all skill levels.

Skills

Windows

macOS

Microsoft 365

Entra ID

Networking basics

Ticketing system

Education

Associate degree or IT certification

Tools

Jira Service Management

Intune

jamf

Job description

Amperesand is seeking an IT Support Specialist to join our Reno IT team full-time. You will be the first point of contact for technical issues, supporting employees across hardware, software, accounts, and connectivity to keep systems running smoothly.

You will install and configure workstations, manage device enrollment, and assist with security and onboarding/offboarding tasks while delivering friendly, clear support to staff with varying technical skills.