IT Support Specialist (macOS specific)

Adecco Canada; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Adecco Canada is seeking a capable IT Help Desk professional to provide first-level support for hardware, software, and network issues in a fast-paced environment. You will log and track incidents using ITSM tooling and assist with onboarding tasks for users and devices.

Responsibilities include maintaining documentation, monitoring alerts, and assisting remote users with VPN and virtual desktops. Strong communication is essential.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field.
• 1-3 years of experience in a technical support or help desk role.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
• Experience with ITSM platform - ServiceNow.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work under pressure in a fast-paced environment.
• ITIL Foundation certification is an asset.

Responsibilities

• Provide first-level technical support via phone, email, chat, and ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Log, track, and manage incidents and service requests using ITSM tools.
• Escalate unresolved issues to appropriate support teams.
• Assist with onboarding/offboarding tasks including account setup and equipment provisioning.
• Maintain documentation of procedures, known issues, and solutions.
• Monitor system alerts and respond to outages or performance issues.
• Support remote users with VPN, virtual desktops, and mobile device management.
• Participate in continuous improvement initiatives and contribute to knowledge base articles.

Skills

Windows OS

Microsoft 365

Active Directory

Networking basics

Customer service

Communication skills

ITIL knowledge

Education

Diploma or degree in Information Technology/Computer Science

Tools

ServiceNow

Job description

Provide first-level technical support via phone, email, chat, and ticketing system. Diagnose and resolve hardware, software, and network issues. Log, track, and manage incidents and service requests using ITSM tools.

Responsibilities

• Provide first-level technical support via phone, email, chat, and ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Log, track, and manage incidents and service requests using ITSM tools.
• Escalate unresolved issues to appropriate support teams.
• Assist with onboarding/offboarding tasks including account setup and equipment provisioning.
• Maintain documentation of procedures, known issues, and solutions.
• Monitor system alerts and respond to outages or performance issues.
• Support remote users with VPN, virtual desktops, and mobile device management.
• Participate in continuous improvement initiatives and contribute to knowledge base articles.

What you must have

• Diploma or degree in Information Technology, Computer Science, or related field.
• 1-3 years of experience in a technical support or help desk role.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
• Experience with ITSM platform - ServiceNow
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work under pressure in a fast-paced environment.
• ITIL Foundation certification is an asset.

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.