IT Support Specialist-III

Amperesand; Reno No. 51; On-site; CAD 104,000 - 146,000; Full time

Benefits offered by this job

Medical, vision, and dental benefits

401k retirement savings plan

PTO and holidays

Incentive Stock Options

Commuter Benefits

Maternal/Paternal leave

Job summary

Amperesand is seeking an IT Support Specialist to join our Reno IT team full-time. You will be the first point of contact for technical issues, supporting employees across hardware, software, accounts, and connectivity to keep systems running smoothly.

You will install and configure workstations, manage device enrollment, and assist with security and onboarding/offboarding tasks while delivering friendly, clear support to staff with varying technical skills.

Qualifications

• 3+ years in a helpdesk or desktop support role.
• Experience with Windows and macOS environments.
• Familiarity with Microsoft 365 administration and Entra ID user management.
• Basic networking knowledge (DHCP, DNS, Wi‑Fi).
• Experience with Jira Service Management is a plus.
• Strong problem-solving and customer service orientation.
• Onsite work in Reno, NV five days per week.

Responsibilities

• Serve as the primary point of contact for incoming helpdesk tickets and walk-up requests.
• Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve issues in Windows and macOS environments.
• Support Microsoft 365 apps including Outlook, Teams, SharePoint, and OneDrive.
• Assist with Entra ID user management, including password resets and access requests.
• Set up new employee workstations with imaging, software installs, and accounts.
• Manage device enrollment and compliance via Intune and jamf.
• Support conference room tech, video conferencing, and general IT needs.
• Diagnose and escalate network connectivity issues with switches, APs, and VPNs.
• Document all requests and maintain accurate asset and software license records.
• Assist with onboarding/offboarding tasks and ensure data security and confidentiality.
• Identify recurring issues and suggest improvements to reduce volume.
• Maintain clear, friendly communication with staff of all skill levels.

Skills

Windows

macOS

Microsoft 365

Entra ID

Networking basics

Ticketing system

Education

Associate degree or IT certification

Tools

Jira Service Management

Intune

jamf

Job description

Company Overview

Amperesand is reinventing how the world powers its most critical systems.

We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI factories, electric vehicles, and modern industrial growth. Energy supply is shifting to incorporate a more diverse mix of resources – including solar, gas, and batteries – at a massive scale.

And yet the power infrastructure behind our latest mega-projects hasn’t meaningfully changed in nearly 100 years. Supply chains for today’s infrastructure equipment can’t match the pace and sophistication of critical energy projects. Amperesand is building hardware and software that rewrites this broken power infrastructure playbook to support a new era of energy abundance.

We’ve built a new class of intelligent, software-defined power infrastructure products leveraging a decade of advanced medium voltage Solid State Transformer research that’s now ready for commercial deployment.

Our products and solutions go far beyond the capabilities of traditional electrical equipment. We make power systems that are faster to deploy, dramatically smaller and more efficient, and capable of supporting modern, dynamic energy needs for tomorrow’s most demanding energy consumers.

Scalable in-house advanced manufacturing capability is our foundation for meeting timeline and quality expectation to serve infrastructure customers around the world.

Amperesand is led by breakthrough energy hardware development veterans and funded by top tier investors who share our vision of building a category-defining energy technology company.

With hubs in San Francisco, Reno, and Singapore, our global team is laser focused on building foundational technology to solve the most pressing problems in power infrastructure at scale.

Join us in building the power foundation of the future!

About the Role

Amperesand is looking for an IT Support Specialist to join our IT team in Reno, NV. This is an onsite position covering the full range of general helpdesk responsibilities, supporting employees across hardware, software, accounts, and connectivity issues. You will be the first point of contact for technical support requests and will play a key role in keeping our staff productive and our systems running smoothly.

Key Responsibilities

• Serve as the primary point of contact for incoming helpdesk tickets, and walk-up requests
• Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripherals
• Troubleshoot and resolve issues related to Windows and macOS operating systems
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
• Assist with user account management in Entra ID, including password resets, group membership, and access requests
• Set up and configure new employee workstations, including imaging, software installation, and account provisioning
• Manage device enrollment and compliance through Intune and jamf
• Support conference room technology, video conferencing equipment, and general office IT needs
• Diagnose and **escalate** network connectivity issues involving switches, wireless access points, and VPN access
• Track, prioritize, and document all support requests in the ticketing system through to resolution
• Maintain accurate records of hardware inventory, software licenses, and asset assignments
• Assist with onboarding and offboarding tasks for employees, including equipment setup and account deactivation
• Follow established procedures for data security and confidentiality
• Identify recurring issues and recommend improvements to reduce future support volume
• Provide friendly, clear, and patient communication to staff of all technical skill levels

Qualifications

• 3+ years of experience in a helpdesk, desktop support, or similar IT support role
• Working knowledge of Windows and macOS environments
• Familiarity with Microsoft 365 administration and Entra ID user management
• Basic understanding of networking concepts such as DHCP, DNS, and Wi Fi troubleshooting
• Experience with ticketing systems such as Jira Service Management is a plus
• Strong problem-solving skills and attention to detail
• Excellent communication skills and a customer focused approach
• Ability to lift and move IT equipment as needed
• Ability to work onsite in Reno, NV five days per week

Preferred Qualifications

• Associate degree or certification in Information Technology, such as CompTIA A+ or Network+
• Experience supporting Intune managed devices
• Exposure to Meraki networking equipment
• Prior experience in a growing or fast paced company environment

Reno Pay Range

$75,000—$105,000 USD

Pay Disclosure & Benefits

Compensation will be determined based on experience, location, and other factors permitted by law.

The benefits outlined below apply exclusively to employees located in the United States.

• Competitive Salary + Incentive Stock Options
• Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• 401k retirement savings plan through Empower
• Employees receive paid time off (PTO), paid sick days, and paid company holidays
• Commuter Benefits
• 100% paid maternal leave (12 weeks) and paternal leave (6 weeks)
• Singapore-based employees receive benefits in accordance with local government provisions.

Equal Employment Opportunity

Amperesand is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Amperesand is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.